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The aim of this review paper is to bring into light a potential area i.e., web services supply chains for research by analyzing the existing state of art in this. It is observed from the review process that there seems to be much less work…
In 2010, Web users ordered, only in Amazon, 73 items per second and massively contribute reviews about their consuming experience. As the Web matures and becomes social and participatory, collaborative filters are the basic complement in…
Security risk assessment methods have served us well over the last two decades. As the complexity, pervasiveness and automation of technology systems increases, particularly with the Internet of Things (IoT), there is a convincing argument…
The crucial role of the evaluation in the development of the information retrieval tools is useful evidence to improve the performance of these tools and the quality of results that they return. However, the classic evaluation approaches…
Algorithm audits are powerful tools for studying black-box systems. While very effective in examining technical components, the method stops short of a sociotechnical frame, which would also consider users as an integral and dynamic part of…
Automatic sentiment analysis play vital role in decision making. Many organizations spend a lot of budget to understand their customer satisfaction by manually going over their feedback/comments or tweets. Automatic sentiment analysis can…
The increasing digitization of political speech has opened the door to studying a new dimension of political behavior using text analysis. This work investigates the value of word-level statistical data from the US Congressional…
Information and communication technologies (ICT) can make existing products and activities more efficient or substitute them altogether and could thus become crucial for the mitigation of climate change. In this context, individual ICT…
It is important that the wireless network is well optimized and planned, using the limited wireless spectrum resources, to serve the explosively growing traffic and diverse applications needs of end users. Considering the challenges of…
Sentiment analysis or opinion mining has become an open research domain after proliferation of Internet and Web 2.0 social media. People express their attitudes and opinions on social media including blogs, discussion forums, tweets, etc.…
The conventional way of summarizing ratings or sentiment of reviews of customers on products of an online shopping brand are not sufficient to evaluate the financial health of that brand. It overlooks the social standing and influence of…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
Intelligence analysts' roles include analyzing reports, identifying important information relevant to the current state of affairs, and communicating their takeaways. These reports are then analyzed and reported to decision-makers or…
The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…
Service quality possesses the vital prominence in usability of innovative products and services. As technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From…
Social reviews have dominated the web and become a plausible source of product information. People and businesses use such information for decision-making. Businesses also make use of social information to spread fake information using a…
We propose a novel approach for the recommendation of possible customers (users) to advertisers (e.g., brands) based on two main aspects: (i) the comparison between On-line Social Network profiles, and (ii) neighborhood analysis on the…
With the increase in scale and availability of digital text generated on the web, enterprises such as online retailers and aggregators often use text analytics to mine and analyze the data to improve their services and products alike. Text…
E-commerce platforms generate vast volumes of user feedback, such as star ratings, written reviews, and comments. However, most recommendation engines rely primarily on numerical scores, often overlooking the nuanced opinions embedded in…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to…