Related papers: Personalized Chatbot Trustworthiness Ratings
Chatbots can be a good way to interact with IoT devices, and other information systems: they can provide information with a convenient interface for casual or frequent interaction. Sometimes there can be good reasons to have more than one…
Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…
Collecting data on sensitive topics remains challenging in HCI, as participants often withhold information due to privacy concerns and social desirability bias. While chatbots' perceived anonymity may reduce these barriers, research…
The interplay between artificial intelligence (AI) and psychology, particularly in personality assessment, represents an important emerging area of research. Accurate personality trait estimation is crucial not only for enhancing…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed.…
As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop…
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…
Informed consent is a core cornerstone of ethics in human subject research. Through the informed consent process, participants learn about the study procedure, benefits, risks, and more to make an informed decision. However, recent studies…
A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health/wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
The development of chatbots requires collecting a large number of human-chatbot dialogues to reflect the breadth of users' sociodemographic backgrounds and conversational goals. However, the resource requirements to conduct the respective…
Conversational agents (CAs) (e.g., chatbots) are increasingly used in settings where users disclose sensitive information, raising significant privacy concerns. Because privacy judgments are highly contextual, supporting users to engage in…
There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the…
Endowing a chatbot with personality or an identity is quite challenging but critical to deliver more realistic and natural conversations. In this paper, we address the issue of generating responses that are coherent to a pre-specified agent…
Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human…
As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…
Chatbots' role in fostering self-reflection is now widely recognized, especially in inducing users' behavior change. While the benefits of 24/7 availability, scalability, and consistent responses have been demonstrated in contexts such as…
As a natural language assistant, ChatGPT is capable of performing various tasks, including but not limited to article generation, code completion, and data analysis. Furthermore, ChatGPT has consistently demonstrated a remarkable level of…
Individuals are increasingly relying on large language model (LLM)-enabled conversational agents for emotional support. While prior research has examined privacy and security issues in chatbots specifically designed for mental health…