Related papers: Personalized Chatbot Trustworthiness Ratings
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
A good conversation requires balance -- between simplicity and detail; staying on topic and changing it; asking questions and answering them. Although dialogue agents are commonly evaluated via human judgments of overall quality, the…
This paper tackles the challenging task of evaluating socially situated conversational robots and presents a novel objective evaluation approach that relies on multimodal user behaviors. In this study, our main focus is on assessing the…
As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…
This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…
The emergence of an AI-powered chatbot that can generate human-like sentences and write coherent essays has caught the world's attention. This paper discusses the historical overview of chatbots and the technology behind Chat Generative…
Chatbots, also known as conversational agents, have become ubiquitous, offering services for a multitude of domains. Unlike general-purpose chatbots, task-based chatbots are software designed to prioritize the completion of tasks of the…
Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis,…
Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…
The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method…
A natural way to resolve different points of view and form opinions is through exchanging arguments and knowledge. Facing the vast amount of available information on the internet, people tend to focus on information consistent with their…
Robot-moderated group discussions have the potential to facilitate engaging and productive interactions among human participants. Previous work on topic management in conversational agents has predominantly focused on human engagement and…
ChatGPT, an AI chatbot, has gained popularity for its capability in generating human-like responses. However, this feature carries several risks, most notably due to its deceptive behaviour such as offering users misleading or fabricated…
Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain…
Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…
LLM-driven chatbots like ChatGPT have created large volumes of conversational data, but little is known about how user privacy expectations are evolving with this technology. We conduct a survey experiment with 300 US ChatGPT users to…
The ubiquity of smartphones has led to an increase in on demand healthcare being supplied. For example, people can share their illness-related experiences with others similar to themselves, and healthcare experts can offer advice for better…
Objective: Assess the feasibility of using ChatGPT or a similar AI-based chatbot for patient-provider communication. Participants: A US representative sample of 430 study participants aged 18 and above. 53.2% of respondents analyzed were…