Related papers: Personalized Chatbot Trustworthiness Ratings
User-configured chatbots built on top of large language models are increasingly available through centralized marketplaces such as OpenAI's GPT Store. While these platforms enforce usage policies intended to prevent harmful or inappropriate…
Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…
Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…
We present CharacterChat, a concept and chatbot to support writers in creating fictional characters. Concretely, writers progressively turn the bot into their imagined character through conversation. We iteratively developed CharacterChat…
People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's…
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
The way users acquire information is undergoing a paradigm shift with the advent of ChatGPT. Unlike conventional search engines, ChatGPT retrieves knowledge from the model itself and generates answers for users. ChatGPT's impressive…
One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…
Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…
Conversational agents, also known as chatbots, are versatile tools that have the potential of being used in dialogical argumentation. They could possibly be deployed in tasks such as persuasion for behaviour change (e.g. persuading people…
The research community has traditionally shown a keen interest in emotion modeling, with a notable emphasis on the detection aspect. In contrast, the exploration of emotion generation has received less attention.This study delves into an…
This work investigates the causal mechanism behind the effect of chatbot personification and persuasion strategies on users' perceptions and donation likelihood. In a 2 (personified vs. non-personified chatbot) x 2 (emotional vs. logical…
The ubiquitous nature of chatbots and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is…
Background: Empathy is widely recognized for improving patient outcomes, including reduced pain and anxiety and improved satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in…
Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we…
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Measuring personal disclosures made in human-chatbot interactions can provide a better understanding of users' AI literacy and facilitate privacy research for large language models (LLMs). We run an extensive, fine-grained analysis on the…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311…