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Opinion summarization is the task of automatically generating summaries that encapsulate information from multiple user reviews. We present Semantic Autoencoder (SemAE) to perform extractive opinion summarization in an unsupervised manner.…

Computation and Language · Computer Science 2022-05-20 Somnath Basu Roy Chowdhury , Chao Zhao , Snigdha Chaturvedi

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

As more than 70$\%$ of reviews in the existing opinion summary data set are positive, current opinion summarization approaches are reluctant to generate negative summaries given the input of negative texts. To address such sentiment bias, a…

Computation and Language · Computer Science 2025-03-04 Yanyue Zhang , Pengfei Li , Yilong Lai , Deyu Zhou , Yulan He

In this paper, we propose two automated text processing frameworks specifically designed to analyze online reviews. The objective of the first framework is to summarize the reviews dataset by extracting essential sentence. This is performed…

Computation and Language · Computer Science 2020-04-22 Xiangpeng Wan , Hakim Ghazzai , Yehia Massoud

Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…

Computation and Language · Computer Science 2011-10-10 Duy Khang Ly , Kazunari Sugiyama , Ziheng Lin , Min-Yen Kan

The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…

Information Retrieval · Computer Science 2015-07-30 Ahmad Kamal

Exploring the tremendous amount of data efficiently to make a decision, similar to answering a complicated question, is challenging with many real-world application scenarios. In this context, automatic summarization has substantial…

Artificial Intelligence · Computer Science 2021-12-21 Samira Ghodratnama , Mehrdad Zakershahrak , Fariborz Sobhanmanesh

We present the Quantized Transformer (QT), an unsupervised system for extractive opinion summarization. QT is inspired by Vector-Quantized Variational Autoencoders, which we repurpose for popularity-driven summarization. It uses a…

Computation and Language · Computer Science 2020-12-09 Stefanos Angelidis , Reinald Kim Amplayo , Yoshihiko Suhara , Xiaolan Wang , Mirella Lapata

Abstractive summarization models are typically pre-trained on large amounts of generic texts, then fine-tuned on tens or hundreds of thousands of annotated samples. However, in opinion summarization, large annotated datasets of reviews…

Computation and Language · Computer Science 2022-05-12 Arthur Bražinskas , Ramesh Nallapati , Mohit Bansal , Markus Dreyer

Opinion summarization from online product reviews is a challenging task, which involves identifying opinions related to various aspects of the product being reviewed. While previous works require additional human effort to identify relevant…

Computation and Language · Computer Science 2019-11-25 Chao Zhao , Snigdha Chaturvedi

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook…

Computation and Language · Computer Science 2025-11-04 Mir Tafseer Nayeem , Davood Rafiei

Extractive opinion summarization involves automatically producing a summary of text about an entity (e.g., a product's reviews) by extracting representative sentences that capture prevalent opinions in the review set. Typically, in online…

Computation and Language · Computer Science 2024-04-15 Somnath Basu Roy Chowdhury , Nicholas Monath , Avinava Dubey , Manzil Zaheer , Andrew McCallum , Amr Ahmed , Snigdha Chaturvedi

The rapid growth of information on the Internet has led to an overwhelming amount of opinions and comments on various activities, products, and services. This makes it difficult and time-consuming for users to process all the available…

Computation and Language · Computer Science 2023-06-12 Guan Wang , Weihua Li , Edmund M-K. Lai , Quan Bai

Opinion summarisation aims to summarise the salient information and opinions presented in documents such as product reviews, discussion forums, and social media texts into short summaries that enable users to effectively understand the…

Computation and Language · Computer Science 2024-02-02 Nannan Huang , Haytham Fayek , Xiuzhen Zhang

We study the problem of generating abstractive summaries for opinionated text. We propose an attention-based neural network model that is able to absorb information from multiple text units to construct informative, concise, and fluent…

Computation and Language · Computer Science 2016-06-10 Lu Wang , Wang Ling

Opinion summarization is the task of creating summaries capturing popular opinions from user reviews. In this paper, we introduce Geodesic Summarizer (GeoSumm), a novel system to perform unsupervised extractive opinion summarization.…

Computation and Language · Computer Science 2023-11-21 Somnath Basu Roy Chowdhury , Nicholas Monath , Avinava Dubey , Amr Ahmed , Snigdha Chaturvedi

Opinion summarization has been traditionally approached with unsupervised, weakly-supervised and few-shot learning techniques. In this work, we collect a large dataset of summaries paired with user reviews for over 31,000 products, enabling…

Computation and Language · Computer Science 2021-09-10 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Inspired by e-participation systems, in this paper we propose a new model to represent human debates and methods to obtain collective conclusions from them. This model overcomes drawbacks of existing approaches by allowing users to…

Artificial Intelligence · Computer Science 2020-07-15 Jordi Ganzer , Natalia Criado , Maite Lopez-Sanchez , Simon Parsons , Juan A. Rodriguez-Aguilar

Product reviews significantly influence purchasing decisions on e-commerce platforms. However, the sheer volume of reviews can overwhelm users, obscuring the information most relevant to their specific needs. Current e-commerce…

Artificial Intelligence · Computer Science 2026-05-08 Millend Roy , Agostino Capponi , Vineet Goyal