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Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great…

In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…

Social and Information Networks · Computer Science 2017-08-10 Pavel Kucherbaev , Achilleas Psyllidis , Alessandro Bozzon

This paper studies the non-verbal behavior of a conversational agent named Arthur. We propose the development of body movements for this agent, which interacts solely through voice commands, chat, and videos with facial animations. This…

Human-Computer Interaction · Computer Science 2023-12-12 Camila Vicari Maccari , Gustavo Galle de Melo , Paulo Ricardo Knob , Soraia Raupp Musse

Clinical communication skills are essential for preparing healthcare professionals to provide equitable care across cultures. However, traditional training with simulated patients can be resource intensive and difficult to scale, especially…

Human-Computer Interaction · Computer Science 2025-06-16 Sandro Radovanović , Shuangyu Li

AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis,…

Human-Computer Interaction · Computer Science 2020-11-13 Mlađan Jovanović , Marcos Baez , Fabio Casati

AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…

Computers and Society · Computer Science 2025-05-07 Karina LaRubbio , Malcolm Grba , Diana Freed

This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…

Human-Computer Interaction · Computer Science 2025-03-24 Birger Moell

AI chatbots are widely used by children and teens today, but they pose significant risks to youth's privacy and safety due to both increasingly personal conversations and potential exposure to unsafe content. While children under 13 are…

Human-Computer Interaction · Computer Science 2026-02-12 Olivia Figueira , Pranathi Chamarthi , Tu Le , Athina Markopoulou

Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…

Computation and Language · Computer Science 2025-04-04 Joseph Heffner , Chongyu Qin , Martin Chadwick , Chris Knutsen , Christopher Summerfield , Zeb Kurth-Nelson , Robb B. Rutledge

Social isolation among older adults has become a critical concern, as reduced opportunities for conversation and weakened family relationships negatively affect mental health. This study proposes a dialogue agent that supports older adults…

Human-Computer Interaction · Computer Science 2026-04-17 Seiya Mitsuno , Midori Ban , Hiroshi Ishiguro , Yuichiro Yoshikawa

Demographic growth and rise in the average age of the population is increasing the demand for the elderly assistance. Health care oriented ambient intelligence technologies are fundamental to support elderly peoples' autonomy. In this…

Human-Computer Interaction · Computer Science 2023-05-01 Mariya Kilina , Tommaso Elia , Syed Yusha Kareem , Alessandro Carfi , Fulvio Mastrogiovanni

Older adults are increasingly turning to conversational AI for emotional expression. While prior research has examined general attitudes toward AI companionship, little is known about the specific moments when and why older adults choose AI…

Human-Computer Interaction · Computer Science 2026-03-03 Mengqi Shi , Tianqi Song , Zicheng Zhu , Yi-Chieh Lee

In this paper, we propose Tutoring bot, a generative chatbot trained on a large scale of tutor-student conversations for English-language learning. To mimic a human tutor's behavior in language education, the tutor bot leverages diverse…

Artificial Intelligence · Computer Science 2023-02-27 Hyungjoo Chae , Minjin Kim , Chaehyeong Kim , Wonseok Jeong , Hyejoong Kim , Junmyung Lee , Jinyoung Yeo

Conversational AI, such as ChatGPT, is increasingly used for information seeking. However, little is known about how ordinary users actually prompt and how ChatGPT adapts its responses in real-world conversational information seeking (CIS).…

Human-Computer Interaction · Computer Science 2026-04-22 Haoning Xue , Yoo Jung Oh , Xinyi Zhou , Xinyu Zhang , Berit Oxley

Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…

Artificial Intelligence · Computer Science 2023-08-09 Basabdatta Sen Bhattacharya , Vibhav Sinai Pissurlenkar

AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study…

Human-Computer Interaction · Computer Science 2025-01-03 Tianqi Song , Jack Jamieson , Tianwen Zhu , Naomi Yamashita , Yi-Chieh Lee

Asthma-related deaths in the UK are the highest in Europe, and only 30% of patients access basic care. There is a need for alternative approaches to reaching people with asthma in order to provide health education, self-management support…

Human-Computer Interaction · Computer Science 2025-07-23 Laura Moradbakhti , Dorian Peters , Jennifer K. Quint , Björn Schuller , Darren Cook , Rafael A. Calvo

Japan faces many challenges related to its aging society, including increasing rates of cognitive decline in the population and a shortage of caregivers. Efforts have begun to explore solutions using artificial intelligence (AI), especially…

This paper presents the iterative development of Habit Coach, a GPT-based chatbot designed to support users in habit change through personalized interaction. Employing a user-centered design approach, we developed the chatbot using a…

Human-Computer Interaction · Computer Science 2024-12-17 Arian Fooroogh Mand Arabi , Cansu Koyuturk , Michael O'Mahony , Raffaella Calati , Dimitri Ognibene