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Online platforms and communities establish their own norms that govern what behavior is acceptable within the community. Substantial effort in NLP has focused on identifying unacceptable behaviors and, recently, on forecasting them before…

Computation and Language · Computer Science 2021-10-12 Chan Young Park , Julia Mendelsohn , Karthik Radhakrishnan , Kinjal Jain , Tushar Kanakagiri , David Jurgens , Yulia Tsvetkov

In this paper, we focus on normative systems for online communities. The paper addresses the issue that arises when different community members interpret these norms in different ways, possibly leading to unexpected behavior in…

Social and Information Networks · Computer Science 2024-02-08 Thiago Freitas dos Santos , Nardine Osman , Marco Schorlemmer

Stack Overflow (SO) is the most popular online Q&A site for developers to share their expertise in solving programming issues. Given multiple answers to certain questions, developers may take the accepted answer, the answer from a person…

Software Engineering · Computer Science 2019-01-08 Mengsu Chen , Felix Fischer , Na Meng , Xiaoyin Wang , Jens Grossklags

A growing number of software-intensive systems are being accused of violating or ignoring human values (e.g., privacy, inclusion, and social responsibility), and this poses great difficulties to individuals and society. Such violations…

Software Engineering · Computer Science 2022-03-22 Sara Krishtul , Mojtaba Shahin , Humphrey O. Obie , Hourieh Khalajzadeh , Fan Gai , Ali Rezaei Nasab , John Grundy

Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with…

Computation and Language · Computer Science 2023-10-10 Jihyung Moon , Dong-Ho Lee , Hyundong Cho , Woojeong Jin , Chan Young Park , Minwoo Kim , Jonathan May , Jay Pujara , Sungjoon Park

Community Question-Answering platforms, such as Stack Overflow (SO), are valuable knowledge exchange and problem-solving resources. These platforms incorporate mechanisms to assess the quality of answers and participants' expertise, ideally…

Computers and Society · Computer Science 2026-02-02 Maddalena Amendola , Cosimo Rulli , Carlos Castillo , Andrea Passarella , Raffaele Perego

Software Engineering (SE) communities such as Stack Overflow have become unwelcoming, particularly through members' use of offensive language. Research has shown that offensive language drives users away from active engagement within these…

Software Engineering · Computer Science 2022-11-02 Jithin Cheriyan , Bastin Tony Roy Savarimuthu , Stephen Cranefield

A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…

Human-Computer Interaction · Computer Science 2026-04-07 Agam Goyal , Charlotte Lambert , Yoshee Jain , Eshwar Chandrasekharan

Toxic and antisocial user behavior on social media platforms has received considerable scholarly attention due to its detrimental effects on society. This study takes a holistic perspective on the phenomenon of online toxicity by…

Social and Information Networks · Computer Science 2025-11-24 Lorenzo Alvisi , Victoria Popa , Guglielmo Cola , Serena Tardelli , Maurizio Tesconi

Question-and-answer platforms such as Stack Overflow are an important way for software developers to share and retrieve knowledge. However, reusing poorly understood code can lead to serious problems, such as bugs or security…

Software Engineering · Computer Science 2025-09-16 Kathrin Figl , Maria Kirchner , Sebastian Baltes , Michael Felderer

Stack Overflow is widely regarded as the most popular Community driven Question Answering (CQA) website for programmers. Questions posted on Stack Overflow which are not related to programming topics, are marked as 'closed' by experienced…

Social and Information Networks · Computer Science 2013-07-30 Denzil Correa , Ashish Sureka

Many cybersecurity breaches occur due to users not following good cybersecurity practices, chief among them being regulations for applying software patches to operating systems, updating applications, and maintaining strong passwords. We…

Multiagent Systems · Computer Science 2020-03-26 Nirav Ajmeri , Shubham Goyal , Munindar P. Singh

Utilizing code snippets on Stack Overflow (SO) is a common practice among developers for problem-solving. Although SO code snippets serve as valuable resources, it is important to acknowledge their imperfections, reusing problematic code…

Software Engineering · Computer Science 2024-08-20 Yubo Mai , Zhipeng Gao , Haoye Wang , Tingting Bi , Xing Hu , Xin Xia , Jianling Sun

With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence…

Human-Computer Interaction · Computer Science 2022-08-30 Joon Sung Park , Joseph Seering , Michael S. Bernstein

Now-a-days, derogatory comments are often made by one another, not only in offline environment but also immensely in online environments like social networking websites and online communities. So, an Identification combined with Prevention…

Computation and Language · Computer Science 2019-03-19 Navoneel Chakrabarty

The proliferation of harmful content on online platforms is a major societal problem, which comes in many different forms including hate speech, offensive language, bullying and harassment, misinformation, spam, violence, graphic content,…

Stack Overflow (SO) is a popular platform among developers seeking advice on various software-related topics, including privacy and security. As for many knowledge-sharing websites, the value of SO depends largely on users' engagement,…

Human-Computer Interaction · Computer Science 2022-07-05 Nicolás E. Díaz Ferreyra , Melina Vidoni , Maritta Heisel , Riccardo Scandariato

The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to…

Computers and Society · Computer Science 2017-09-06 Reuben Binns , Michael Veale , Max Van Kleek , Nigel Shadbolt

Online social platforms are beset with hateful speech - content that expresses hatred for a person or group of people. Such content can frighten, intimidate, or silence platform users, and some of it can inspire other users to commit…

Computation and Language · Computer Science 2017-10-02 Haji Mohammad Saleem , Kelly P Dillon , Susan Benesch , Derek Ruths

Modelling the complex dynamics of online social platforms is critical for addressing challenges such as hate speech and misinformation. While Discussion Transformers, which model conversations as graph structures, have emerged as a…

Social and Information Networks · Computer Science 2026-02-04 Liam Hebert , Lucas Kopp , Robin Cohen
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