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Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with regulatory and operational standards is critical. To…

Computation and Language · Computer Science 2025-10-13 Mengze Hong , Chen Jason Zhang , Di Jiang , Yuanqin He

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

Human-Computer Interaction · Computer Science 2023-10-24 Lisa P. Argyle , Ethan Busby , Joshua Gubler , Chris Bail , Thomas Howe , Christopher Rytting , David Wingate

In this work we explore a deep learning-based dialogue system that generates sarcastic and humorous responses from a conversation design perspective. We trained a seq2seq model on a carefully curated dataset of 3000 question-answering…

Computation and Language · Computer Science 2019-09-23 Suzana Ilić , Reiichiro Nakano , Ivo Hajnal

When Question-Answering (QA) systems are deployed in the real world, users query them through a variety of interfaces, such as speaking to voice assistants, typing questions into a search engine, or even translating questions to languages…

Computation and Language · Computer Science 2021-02-17 Abhilasha Ravichander , Siddharth Dalmia , Maria Ryskina , Florian Metze , Eduard Hovy , Alan W Black

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user…

Computation and Language · Computer Science 2025-03-10 Fei Wei , Yaliang Li , Bolin Ding

Requirements elicitation interviews are crucial for gathering system requirements but heavily depend on skilled analysts, making them resource-intensive, susceptible to human biases, and prone to miscommunication. Recent advancements in…

Software Engineering · Computer Science 2025-07-04 Alexander Korn , Samuel Gorsch , Andreas Vogelsang

As large language models (LLMs) increasingly permeate daily lives, there is a growing demand for real-time interactions that mirror human conversations. Traditional turn-based chat systems driven by LLMs prevent users from verbally…

Computation and Language · Computer Science 2026-01-14 Xinrong Zhang , Yingfa Chen , Shengding Hu , Xu Han , Zihang Xu , Yuanwei Xu , Weilin Zhao , Maosong Sun , Zhiyuan Liu

The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…

Information Retrieval · Computer Science 2024-05-07 Weronika Łajewska , Damiano Spina , Johanne Trippas , Krisztian Balog

In the rapidly advancing research fields such as AI, managing and staying abreast of the latest scientific literature has become a significant challenge for researchers. Although previous efforts have leveraged AI to assist with literature…

Computation and Language · Computer Science 2024-04-10 Xintao Wang , Jiangjie Chen , Nianqi Li , Lida Chen , Xinfeng Yuan , Wei Shi , Xuyang Ge , Rui Xu , Yanghua Xiao

Postoperative follow-up plays a crucial role in monitoring recovery and identifying complications. However, traditional approaches, typically involving bedside interviews and manual documentation, are time-consuming and labor-intensive.…

Human-Computer Interaction · Computer Science 2025-07-22 Chen Chen , Jianing Yin , Jiannong Cao , Zhiyuan Wen , Mingjin Zhang , Weixun Gao , Xiang Wang , Haihua Shu

Privacy policies play a vital role in safeguarding user privacy as legal jurisdictions worldwide emphasize the need for transparent data processing. While the suitability of privacy policies to enhance transparency has been critically…

Computation and Language · Computer Science 2023-11-21 Zahra Kolagar , Anna Katharina Leschanowsky , Birgit Popp

Generating questions along with associated answers from a text has applications in several domains, such as creating reading comprehension tests for students, or improving document search by providing auxiliary questions and answers based…

Computation and Language · Computer Science 2023-05-30 Asahi Ushio , Fernando Alva-Manchego , Jose Camacho-Collados

Assessing the quality of public transportation services requires the analysis of large quantities of data on the scheduled and actual trips and documents listing the quality constraints each service needs to meet. Interrogating such…

Artificial Intelligence · Computer Science 2025-05-30 Luca Fantin , Marco Antonelli , Margherita Cesetti , Daniele Irto , Bruno Zamengo , Francesco Silvestri

This paper describes an implementation of a bot assistant in Minecraft, and the tools and platform allowing players to interact with the bot and to record those interactions. The purpose of building such an assistant is to facilitate the…

Artificial Intelligence · Computer Science 2019-07-22 Jonathan Gray , Kavya Srinet , Yacine Jernite , Haonan Yu , Zhuoyuan Chen , Demi Guo , Siddharth Goyal , C. Lawrence Zitnick , Arthur Szlam

Large-scale question-answer (QA) pairs are critical for advancing research areas like machine reading comprehension and question answering. To construct QA pairs from documents requires determining how to ask a question and what is the…

Computation and Language · Computer Science 2021-02-25 Shaobo Cui , Xintong Bao , Xinxing Zu , Yangyang Guo , Zhongzhou Zhao , Ji Zhang , Haiqing Chen

Online communities have become key platforms where young adults, actively seek and share information, including health knowledge. However, these users often face challenges when browsing these communities, such as fragmented content,…

Human-Computer Interaction · Computer Science 2025-12-16 Yiwei Yuan , Zhiqing Wang , Xiucheng Zhang , Yichao Luo , Shuya Lin , Yang Bai , Zhenhui Peng

A chatbot is an intelligent software application that automates conversations and engages users in natural language through messaging platforms. Leveraging artificial intelligence (AI), chatbots serve various functions, including customer…

Computation and Language · Computer Science 2025-01-03 Lamya Benaddi , Charaf Ouaddi , Adnane Souha , Abdeslam Jakimi , Mohamed Rahouti , Mohammed Aledhari , Diogo Oliveira , Brahim Ouchao

An important aspect of developing conversational agents is to give a bot the ability to improve through communicating with humans and to learn from the mistakes that it makes. Most research has focused on learning from fixed training sets…

Artificial Intelligence · Computer Science 2017-01-17 Jiwei Li , Alexander H. Miller , Sumit Chopra , Marc'Aurelio Ranzato , Jason Weston

Clinical question answering systems have the potential to provide clinicians with relevant and timely answers to their questions. Nonetheless, despite the advances that have been made, adoption of these systems in clinical settings has been…