English

SalesBot 2.0: A Human-Like Intent-Guided Chit-Chat Dataset

Computation and Language 2023-08-29 v1 Artificial Intelligence

Abstract

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a movie to watch, whereas open-domain systems primarily focus on generating engaging conversations. A recent study by Chiu et al. (2022) introduced SalesBot, which provides simulators and a dataset with one-turn transition from chit-chat to task-oriented dialogues. However, the previously generated data solely relied on BlenderBot, which raised concerns about its long-turn naturalness and consistency during a conversation. To address this issue, this paper aims to build SalesBot 2.0, a revised version of the published data, by leveraging the commonsense knowledge of large language models (LLMs) through proper prompting. The objective is to gradually bridge the gap between chit-chat and TOD towards better naturalness and consistency. The newly released large-scale dataset with detailed annotations exhibits smoother transitions between topics and is more human-like in terms of naturalness and consistency. It can serve as a valuable resource for both academic research and commercial applications. Furthermore, our proposed framework can be applied to generate numerous dialogues with various target intents.

Keywords

Cite

@article{arxiv.2308.14266,
  title  = {SalesBot 2.0: A Human-Like Intent-Guided Chit-Chat Dataset},
  author = {Wen-Yu Chang and Yun-Nung Chen},
  journal= {arXiv preprint arXiv:2308.14266},
  year   = {2023}
}
R2 v1 2026-06-28T12:05:38.874Z