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Artificial intelligence (AI) has transformed various sectors and institutions, including education and healthcare. Although AI offers immense potential for innovation and problem solving, its integration also raises significant ethical…

Computers and Society · Computer Science 2024-12-05 William Franz Lamberti

AI systems have seen significant adoption in various domains. At the same time, further adoption in some domains is hindered by inability to fully trust an AI system that it will not harm a human. Besides the concerns for fairness, privacy,…

Artificial Intelligence · Computer Science 2021-08-04 Amit Sheth , Manas Gaur , Kaushik Roy , Keyur Faldu

Trust is a fundamental concept in human decision-making and collaboration that has long been studied in philosophy and psychology. However, software engineering (SE) articles often use the term trust informally; providing an explicit…

Software Engineering · Computer Science 2026-01-29 Sebastian Baltes , Timo Speith , Brenda Chiteri , Seyedmoein Mohsenimofidi , Shalini Chakraborty , Daniel Buschek

The number and importance of AI-based systems in all domains is growing. With the pervasive use and the dependence on AI-based systems, the quality of these systems becomes essential for their practical usage. However, quality assurance for…

Software Engineering · Computer Science 2023-08-02 Michael Felderer , Rudolf Ramler

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

Despite the importance of trust in human-AI interactions, researchers must adopt questionnaires from other disciplines that lack validation in the AI context. Motivated by the need for reliable and valid measures, we investigated the…

Artificial Intelligence (AI) and Machine Learning (ML) providers have a responsibility to develop valid and reliable systems. Much has been discussed about trusting AI and ML inferences (the process of running live data through a trained AI…

Machine Learning · Computer Science 2024-07-09 Dalmo Cirne , Veena Calambur

In the ever-expanding landscape of Artificial Intelligence (AI), where innovation thrives and new products and services are continuously being delivered, ensuring that AI systems are designed and developed responsibly throughout their…

Software Engineering · Computer Science 2024-05-10 Maria Teresa Baldassarre , Domenico Gigante , Marcos Kalinowski , Azzurra Ragone

Trust is widely regarded as a critical component to building artificial intelligence (AI) systems that people will use and safely rely upon. As research in this area continues to evolve, it becomes imperative that the research community…

Human-Computer Interaction · Computer Science 2024-10-08 Michaela Benk , Sophie Kerstan , Florian v. Wangenheim , Andrea Ferrario

Trust in clinical artificial intelligence (AI) cannot be reduced to model accuracy, fluency of generation, or overall positive user impression. In medicine, trust must be engineered as a measurable system property grounded in evidence,…

Computation and Language · Computer Science 2026-04-30 Serhii Zabolotnii , Viktoriia Holinko , Olha Antonenko

The need for AI systems to provide explanations for their behaviour is now widely recognised as key to their adoption. In this paper, we examine the problem of trustworthy AI and explore what delivering this means in practice, with a focus…

Artificial Intelligence · Computer Science 2022-11-30 Rob Procter , Peter Tolmie , Mark Rouncefield

In this paper we, an epistemologist and a machine learning scientist, argue that we need to pursue a novel area of philosophical research in AI - the ethics of belief for AI. Here we take the ethics of belief to refer to a field at the…

Computers and Society · Computer Science 2024-04-16 Winnie Ma , Vincent Valton

Efforts to promote fairness, accountability, and transparency are assumed to be critical in fostering Trust in AI (TAI), but extant literature is frustratingly vague regarding this 'trust'. The lack of exposition on trust itself suggests…

Computers and Society · Computer Science 2022-08-02 Bran Knowles , John T. Richards , Frens Kroeger

Policy makers, scientists, and the public are increasingly confronted with thorny questions about the regulation of artificial intelligence (AI) systems. A key common thread concerns whether AI can be trusted and the factors that can make…

Artificial Intelligence · Computer Science 2026-04-08 Martino Maggetti

As artificial intelligence (AI) becomes embedded in healthcare, trust in medical decision-making is changing fast. Nowhere is this shift more visible than in radiology, where AI tools are increasingly embedded across the imaging workflow -…

Computers and Society · Computer Science 2025-07-30 Jan Beger

Recent advances in artificial intelligence (AI) and robotics have drawn attention to the need for AI systems and robots to be understandable to human users. The explainable AI (XAI) and explainable robots literature aims to enhance human…

Robotics · Computer Science 2020-05-13 Lindsay Sanneman , Julie A. Shah

We explore trust in a relatively new area of data science: Automated Machine Learning (AutoML). In AutoML, AI methods are used to generate and optimize machine learning models by automatically engineering features, selecting models, and…

Machine Learning · Computer Science 2020-01-22 Jaimie Drozdal , Justin Weisz , Dakuo Wang , Gaurav Dass , Bingsheng Yao , Changruo Zhao , Michael Muller , Lin Ju , Hui Su

Artificial Intelligence (AI) is an important part of our everyday lives. We use it in self-driving cars and smartphone assistants. People often call it a "black box" because its complex systems, especially deep neural networks, are hard to…

Developing and implementing AI-based solutions help state and federal government agencies, research institutions, and commercial companies enhance decision-making processes, automate chain operations, and reduce the consumption of natural…

Artificial Intelligence · Computer Science 2021-12-02 Andrei Svetovidov , Abdul Rahman , Feras A. Batarseh

This paper investigates the influence of anthropomorphized descriptions of so-called "AI" (artificial intelligence) systems on people's self-assessment of trust in the system. Building on prior work, we define four categories of…

Human-Computer Interaction · Computer Science 2024-06-10 Nanna Inie , Stefania Druga , Peter Zukerman , Emily M. Bender