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This paper investigates the prospects of using directive explanations to assist people in achieving recourse of machine learning decisions. Directive explanations list which specific actions an individual needs to take to achieve their…

Machine Learning · Computer Science 2021-02-05 Ronal Singh , Paul Dourish , Piers Howe , Tim Miller , Liz Sonenberg , Eduardo Velloso , Frank Vetere

As machine learning is increasingly used to inform consequential decision-making (e.g., pre-trial bail and loan approval), it becomes important to explain how the system arrived at its decision, and also suggest actions to achieve a…

Machine Learning · Computer Science 2020-10-09 Amir-Hossein Karimi , Bernhard Schölkopf , Isabel Valera

Explainable recommendation systems leverage transparent reasoning to foster user trust and improve decision-making processes. Current approaches typically decouple recommendation generation from explanation creation, violating causal…

Artificial Intelligence · Computer Science 2025-03-12 Guanrong Li , Haolin Yang , Xinyu Liu , Zhen Wu , Xinyu Dai

Recent years have seen a boom in interest in machine learning systems that can provide a human-understandable rationale for their predictions or decisions. However, exactly what kinds of explanation are truly human-interpretable remains…

Machine Learning · Computer Science 2019-08-30 Isaac Lage , Emily Chen , Jeffrey He , Menaka Narayanan , Been Kim , Sam Gershman , Finale Doshi-Velez

Determining consumer preferences and utility is a foundational challenge in economics. They are central in determining consumer behaviour through the utility-maximising consumer decision-making process. However, preferences and utilities…

Machine Learning · Computer Science 2025-03-18 Marta Grzeskiewicz

The widespread deployment of machine learning systems in critical real-world decision-making applications has highlighted the urgent need for counterfactual explainability methods that operate effectively. Global counterfactual…

Explanations are used in recommender systems for various reasons. Users have to be supported in making (high-quality) decisions more quickly. Developers of recommender systems want to convince users to purchase specific items. Users should…

Information Retrieval · Computer Science 2021-02-25 A. Felfernig , N. Tintarev , T. N. T. Trang , M. Stettinger

Path-based explanations provide intrinsic insights into graph-based recommendation models. However, most previous work has focused on explaining an individual recommendation of an item to a user. In this paper, we propose summary…

Artificial Intelligence · Computer Science 2024-12-10 Danae Pla Karidi , Evaggelia Pitoura

Human-centered explainability has become a critical foundation for the responsible development of interactive information systems, where users must be able to understand, interpret, and scrutinize AI-driven outputs to make informed…

Human-Computer Interaction · Computer Science 2025-07-04 Yuhao Zhang , Jiaxin An , Ben Wang , Yan Zhang , Jiqun Liu

Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

An important task for a recommender system to provide interpretable explanations for the user. This is important for the credibility of the system. Current interpretable recommender systems tend to focus on certain features known to be…

Information Retrieval · Computer Science 2018-07-19 Sixun Ouyang , Aonghus Lawlor , Felipe Costa , Peter Dolog

This thesis explores the generation of local explanations for already deployed machine learning models, aiming to identify optimal conditions for producing meaningful explanations considering both data and user requirements. The primary…

Artificial Intelligence · Computer Science 2024-02-19 julien Delaunay

The use of complex machine learning models can make systems opaque to users. Machine learning research proposes the use of post-hoc explanations. However, it is unclear if they give users insights into otherwise uninterpretable models. One…

Human-Computer Interaction · Computer Science 2019-05-09 Martin Schuessler , Philipp Weiß

Probabilistic inferences distill knowledge from graphs to aid human make important decisions. Due to the inherent uncertainty in the model and the complexity of the knowledge, it is desirable to help the end-users understand the inference…

Social and Information Networks · Computer Science 2019-08-21 Chao Chen , Yifei Liu , Xi Zhang , Sihong Xie

We propose a method for building an interpretable recommender system for personalizing online content and promotions. Historical data available for the system consists of customer features, provided content (promotions), and user responses.…

Machine Learning · Statistics 2016-06-21 Amit Dhurandhar , Sechan Oh , Marek Petrik

The recent advances in artificial intelligence namely in machine learning and deep learning, have boosted the performance of intelligent systems in several ways. This gave rise to human expectations, but also created the need for a deeper…

In this paper we suggest NICE: a new algorithm to generate counterfactual explanations for heterogeneous tabular data. The design of our algorithm specifically takes into account algorithmic requirements that often emerge in real-life…

Machine Learning · Computer Science 2022-05-17 Dieter Brughmans , Pieter Leyman , David Martens

In recent years, various machine and deep learning architectures have been successfully introduced to the field of predictive process analytics. Nevertheless, the inherent opacity of these algorithms poses a significant challenge for human…

Artificial Intelligence · Computer Science 2024-03-15 Alexander Stevens , Chun Ouyang , Johannes De Smedt , Catarina Moreira

Product retrieval systems have served as the main entry for customers to discover and purchase products online. With increasing concerns on the transparency and accountability of AI systems, studies on explainable information retrieval has…

Information Retrieval · Computer Science 2021-08-18 Qingyao Ai , Lakshmi Narayanan Ramasamy

Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these…

Information Retrieval · Computer Science 2021-03-17 Nasim Sonboli , Jessie J. Smith , Florencia Cabral Berenfus , Robin Burke , Casey Fiesler