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Despite the multi-turn open-domain dialogue systems have attracted more and more attention and made great progress, the existing dialogue systems are still very boring. Nearly all the existing dialogue models only provide a response when…

Computation and Language · Computer Science 2019-12-23 Tian Lan , Xianling Mao , Heyan Huang , Wei Wei

This paper describes a new open domain dialogue system Alquist developed as part of the Alexa Prize competition for the Amazon Echo line of products. The Alquist dialogue system is designed to conduct a coherent and engaging conversation on…

Computation and Language · Computer Science 2018-04-19 Jan Pichl , Petr Marek , Jakub Konrád , Martin Matulík , Hoang Long Nguyen , Jan Šedivý

Making chatbots world aware in a conversation like a human is a crucial challenge, where the world may contain dynamic knowledge and spatiotemporal state. Several recent advances have tried to link the dialog system to a static knowledge…

Computation and Language · Computer Science 2022-09-07 Han Zhou , Xinchao Xu , Wenquan Wu , Zheng-Yu Niu , Hua Wu , Siqi Bao , Fan Wang , Haifeng Wang

Models trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which include offensive or otherwise toxic behavior and unwanted biases. We investigate a variety of methods to mitigate these…

Computation and Language · Computer Science 2021-08-06 Jing Xu , Da Ju , Margaret Li , Y-Lan Boureau , Jason Weston , Emily Dinan

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…

Computation and Language · Computer Science 2021-02-25 Bing Liu , Sahisnu Mazumder

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

Dialogue systems play an increasingly important role in various aspects of our daily life. It is evident from recent research that dialogue systems trained on human conversation data are biased. In particular, they can produce responses…

Computation and Language · Computer Science 2020-11-03 Haochen Liu , Wentao Wang , Yiqi Wang , Hui Liu , Zitao Liu , Jiliang Tang

This proposal introduces a Dialogue Challenge for building end-to-end task-completion dialogue systems, with the goal of encouraging the dialogue research community to collaborate and benchmark on standard datasets and unified experimental…

Computation and Language · Computer Science 2018-09-18 Xiujun Li , Yu Wang , Siqi Sun , Sarah Panda , Jingjing Liu , Jianfeng Gao

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation…

Computation and Language · Computer Science 2021-09-14 Mohammad Aliannejadi , Julia Kiseleva , Aleksandr Chuklin , Jeffrey Dalton , Mikhail Burtsev

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs…

Human-Computer Interaction · Computer Science 2021-02-05 Liuping Wang , Dakuo Wang , Feng Tian , Zhenhui Peng , Xiangmin Fan , Zhan Zhang , Shuai Ma , Mo Yu , Xiaojuan Ma , Hongan Wang

This work presents a new dialog dataset, CookDial, that facilitates research on task-oriented dialog systems with procedural knowledge understanding. The corpus contains 260 human-to-human task-oriented dialogs in which an agent, given a…

Computation and Language · Computer Science 2022-06-20 Yiwei Jiang , Klim Zaporojets , Johannes Deleu , Thomas Demeester , Chris Develder

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

In this paper, we present ChatPLUG, a Chinese open-domain dialogue system for digital human applications that instruction finetunes on a wide range of dialogue tasks in a unified internet-augmented format. Different from other open-domain…

To engage human users in meaningful conversation, open-domain dialogue agents are required to generate diverse and contextually coherent dialogue. Despite recent advancements, which can be attributed to the usage of pretrained language…

Computation and Language · Computer Science 2023-11-21 Jing Yang Lee , Kong Aik Lee , Woon-Seng Gan

Task 1 of the DSTC8-track1 challenge aims to develop an end-to-end multi-domain dialogue system to accomplish complex users' goals under tourist information desk settings. This paper describes our submitted solution, Hierarchical Context…

Artificial Intelligence · Computer Science 2020-03-04 Jingyuan Yang , Guang Liu , Yuzhao Mao , Zhiwei Zhao , Weiguo Gao , Xuan Li , Haiqin Yang , Jianping Shen

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with…

Computation and Language · Computer Science 2020-01-30 Abhinav Rastogi , Xiaoxue Zang , Srinivas Sunkara , Raghav Gupta , Pranav Khaitan

Natural language analysis of human collaborative chat dialogues is an understudied domain with many unique challenges: a large number of dialogue act labels, underspecified and dynamic tasks, interleaved topics, and long-range contextual…

Computation and Language · Computer Science 2023-12-12 Ian Perera , Matthew Johnson , Carson Wilber

While Artificial Intelligence (AI) shows promise in healthcare applications, existing conversational systems often falter in complex and sensitive medical domains such as Sexual and Reproductive Health (SRH). These systems frequently…

Computers and Society · Computer Science 2025-10-21 Jiaye Yang , Xinyu Zhao , Tianlong Chen , Kandyce Brennan

Full-duplex voice interaction is crucial for natural human computer interaction. We present a framework that decomposes complex dialogue into minimal conversational units, enabling the system to process each unit independently and predict…

Computation and Language · Computer Science 2026-01-30 Haoyuan Yu , Yuxuan Chen , Minjie Cai

The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in…

Computation and Language · Computer Science 2019-09-10 Prakhar Gupta , Shikib Mehri , Tiancheng Zhao , Amy Pavel , Maxine Eskenazi , Jeffrey P. Bigham