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This paper presents key aspects and trade-offs that designers and Human-Computer Interaction practitioners might encounter when designing multimodal interaction for older adults. The paper gathers literature on multimodal interaction and…
In this paper, we explore the design and use of conversational telepresence robots to help homebound older adults interact with the external world. An initial needfinding study (N=8) using video vignettes revealed older adults' experiential…
Specifying and implementing flexible human-computer dialogs, such as those used in kiosks and smart phone apps, is challenging because of the numerous and varied directions in which each user might steer a dialog. The objective of this…
High-tech Augmentative and Alternative Communication (AAC) has been rapidly advancing in recent years due to the increased use of large language models (LLMs) like ChatGPT, but many of these techniques are integrated without the inclusion…
The global population is rapidly aging, necessitating technologies that promote healthy aging. Voice User Interfaces (VUIs), leveraging natural language interaction, offer a promising solution for older adults due to their ease of use.…
The distinct abilities of older adults to interact with computers has motivated a wide range of contributions in the the form of design guidelines for making technologies usable and accessible for the elderly population. However, despite…
The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…
This paper describes our dialogue system submitted to Dialogue Robot Competition 2023. The system's task is to help a user at a travel agency decide on a plan for visiting two sightseeing spots in Kyoto City that satisfy the user. Our…
We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…
Older adults are using voice-based technologies in a variety of different contexts and are uniquely positioned to benefit from smart speakers' handsfree, voice-based interface. In order to better understand the ways in which older adults…
In this paper we present our exploratory findings related to extracting knowledge and experiences from a community of senior tourists. By using tools of qualitative analysis as well as review of literature, we managed to verify a set of…
Music-based reminiscence has the potential to positively impact the psychological well-being of older adults. However, the aging process and physiological changes, such as memory decline and limited verbal communication, may impede the…
International students face struggles when adapting to the host country. They are more susceptible to mental health problems than domestic students. While Conversational User Interfaces (CUIs) are increasingly researched and implemented,…
Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…
Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as…
Conversational interfaces increasingly rely on human-like dialogue to offer a natural experience. However, relying on dialogue involving multiple exchanges for even simple tasks can overburden users, particularly older adults. In this…
Conversational recommender systems aim to provide personalized recommendations via natural language interactions. However, existing approaches either decouple recommendation from dialog generation or rely on retrieval-based pipelines,…
Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…
Despite the growing potential of older adult care technologies, the adoption of these technologies remains challenging. In this work, we conducted a focus-group session with family caregivers to scope designs of the older adult care…
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…