Older adults are using voice-based technologies in a variety of different contexts and are uniquely positioned to benefit from smart speakers' handsfree, voice-based interface. In order to better understand the ways in which older adults engage with and learn how to use smart speakers, we conducted qualitative, semi-structured interviews with four older adults who own smart speakers. Emerging findings indicate that older adults benefit from smart speakers as both an assistive and a social technology. Findings also suggest that when older adults learn new technologies in a formal, communal environment there is successful adoption.
@article{arxiv.2111.01210,
title = {Understanding the Use of Voice Assistants by Older Adults},
author = {Margot Hanley and Shiri Azenkot},
journal= {arXiv preprint arXiv:2111.01210},
year = {2021}
}
Comments
CSCW '18: Accessible Voice Interface Workshop, Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing