Related papers: Designing for Health Chatbots
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Human-AI interfaces play a pivotal role in integrating clinicians' expertise with artificial intelligence to enhance both healthcare practice and research. However, designing effective interfaces in this domain remains a significant…
Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…
Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…
Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…
We present the design of an online social skills development interface for teenagers with autism spectrum disorder (ASD). The interface is intended to enable private conversation practice anywhere, anytime using a web-browser. Users…
People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's…
With the rise of human-machine communication, machines are increasingly designed with humanlike characteristics, such as gender, which can inadvertently trigger cognitive biases. Many conversational agents (CAs), such as voice assistants…
The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches…
Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…
A surge of interest in explainable AI (XAI) has led to a vast collection of algorithmic work on the topic. While many recognize the necessity to incorporate explainability features in AI systems, how to address real-world user needs for…
Graphical User Interface (GUI) agents, powered by Large Foundation Models, have emerged as a transformative approach to automating human-computer interaction. These agents autonomously interact with digital systems or software applications…
Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains:…
People form impressions of their dialogue partners, be they other people or machines, based on cues drawn from their communicative style. Recent work has suggested that the gulf between people's expectations and the reality of CUI…
This work aims to connect the Automotive User Interfaces (Auto-UI) and Conversational User Interfaces (CUI) communities through discussion of their shared view of the future of automotive conversational user interfaces. The workshop aims to…
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies are interested in improving their customer service and…
Although artificial intelligence (AI) agents are increasingly proposed to support potentially longitudinal health tasks, such as symptom management, behavior change, and patient support, most current implementations fall short of…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…