Related papers: Designing for Health Chatbots
Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…
A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health/wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
The theme for CUI 2023 is 'designing for inclusive conversation', but who are CUIs really designed for? The field has its roots in computer science, which has a long acknowledged diversity problem. Inspired by studies mapping out the…
UX practitioners (UXPs) face novel challenges when working with and communicating artificial intelligence (AI) as a design material. We explore how UXPs communicate AI concepts when given hands-on experience training and experimenting with…
Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…
Conversational Agents (CAs, chatbots) are systems with the ability to interact with users using natural human dialogue. While much of the research on CAs for sexual health has focused on adult populations, the insights from such research…
Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in…
A pervasive design issue of AI systems is their explainability--how to provide appropriate information to help users understand the AI. The technical field of explainable AI (XAI) has produced a rich toolbox of techniques. Designers are now…
Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
The emergence of Large Language Models (LLMs) has revolutionized Conversational User Interfaces (CUIs), enabling more dynamic, context-aware, and human-like interactions across diverse domains, from social sciences to healthcare. However,…
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in which CAs are designed to mediate human-human interactions. CAs…
Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…
Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…
With increasing physicians' workload and patients' needs for care, there is a need for technology that facilitates physicians work and performs continues follow-up with patients. Existing approaches focus merely on improving patient's…
Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…