Related papers: Designing for Health Chatbots
The adoption of modern technologies for use in healthcare has become an inevitable change. The emergence of artificial intelligence drives this digital disruption. Artificial intelligence has augmented machine capabilities to act like and…
Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…
Graphical User Interface (GUI) agents extend large language models from text generation to action execution in real-world digital environments. Unlike conversational systems, GUI agents perform irreversible operations such as submitting…
As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…
Current AI approaches have frequently been used to help personalize many aspects of medical experiences and tailor them to a specific individuals' needs. However, while such systems consider medically-relevant information, they ignore…
Recent research on proactive conversational agents (PCAs) mainly focuses on improving the system's capabilities in anticipating and planning action sequences to accomplish tasks and achieve goals before users articulate their requests. This…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
AI agents that take actions in their environment autonomously over extended time horizons require robust governance interventions to curb their potentially consequential risks. Prior proposals for governing AI agents primarily target…
Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless,…
This paper proposed a comprehensive mixed-methods framework with varied samples of older adults, including user experience, usability assessments, and in-depth interviews with the integration of Explainable Artificial Intelligence (XAI)…
As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…
In today's digital society, personalization has become a crucial aspect of software applications, significantly impacting user experience and engagement. A new wave of intelligent user interfaces, such as AI-based conversational agents, has…
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…
A multitude of web and desktop applications are now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information…
Despite the widespread use of artificial intelligence (AI), designing user experiences (UX) for AI-powered systems remains challenging. UX designers face hurdles understanding AI technologies, such as pre-trained language models, as design…
The advent of LLMs means that CUIs are cool again, but what isn't so cool is that we're doomed to use them alone. The one user, one account, one device paradigm has dominated the design of CUIs and is not going away as new conversational…
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
The recent advancements in Large Language Models (LLMs), particularly conversational LLMs like ChatGPT, have prompted changes in a range of fields, including design. This study aims to examine the capabilities of ChatGPT in a human-centered…
Historically, researchers have focused on analyzing WEIRD, adult perspectives on technology. This means we may not have technology developed appropriately for children and those from non-WEIRD countries. In this paper, we analyze children…
Mobile Health (mHealth) applications have demonstrated considerable potential in supporting chronic disease self-management; however, they remain under-utilised due to low engagement, limited accessibility, and poor long-term adherence.…