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Limited English Proficiency (LEP) patients face higher risks of adverse health outcomes due to communication barriers, making timely medical interpreting services essential for mitigating those risks. This paper addresses the scheduling of…
The discrepancy between patient demand and the emergency departments (ED) capacity, that mainly depends on human resources and on beds available for patients, often lead to ED's overcrowding and to the increase in waiting time. In this…
Environments such as shopping malls, airports, or hospital emergency departments often experience crowding, with many people simultaneously requesting service. Crowding is highly noisy, with sudden overcrowding "spikes". Past research has…
Most of the studies dealing with the increasing and well-known problem of Emergency Department (ED) overcrowding usually mainly focus on modeling the patient flow within a single ED, without considering the possibilities offered by the…
Modern business models have enabled service systems to leverage a large pool of casual employees with flexible hours, paid based on piece rates, to fulfill on-demand work. These systems have been successfully implemented in sectors such as…
Efficient scheduling of periodic meetings is a critical challenge in various service-oriented domains, including academic settings, healthcare, and legal consultancy. This study presents a robust Integer Linear Programming (ILP) model to…
Emergency department (ED) overcrowding and patient boarding represent critical systemic challenges that compromise care quality. We propose a threshold-based admission policy that redirects non-urgent patients to alternative care pathways,…
In this paper we consider robust models for emergency staff deployment in the event of a flu pandemic. We focus on managing critical staff levels at organizations that must remain operational during such an event, and develop methodologies…
This paper provides a classification of real scheduling problems. Various ways have been examined and described on the problem. Scheduling problem faces a tremendous challenges and difficulties in order to meet the preferences of the…
Over the past several years, across the globe, there has been an increase in people seeking care in emergency departments (EDs). ED resources, including nurse staffing, are strained by such increases in patient volume. Accurate forecasting…
Effective agent shift scheduling is crucial for businesses, especially in the Contact Center as a Service (CCaaS) industry, to ensure seamless operations and fulfill employee needs. Most studies utilizing mathematical model-based solutions…
We propose stochastic optimization methodologies for a staffing and capacity planning problem arising from home care practice. Specifically, we consider the perspective of a home care agency that must decide the number of caregivers to hire…
Overcrowding in emergency departments (ED) remains a persistent operational challenge worldwide, causing delays in care delivery and downstream congestion. ED boarding time, defined as the duration admitted patients remain in the ED while…
Emergency Departments (EDs) overcrowding is a well recognized worldwide phenomenon. The consequences range from long waiting times for visits and treatment of patients up to life-threatening health conditions. The international community is…
Motivated by the experiences of a healthcare service provider during the Covid-19 pandemic, we aim to study the decisions of a provider that operates both an Emergency Department (ED) and a medical Clinic. Patients contact the provider…
Ambulance Diversion (AD) is one of the possible strategies for relieving the worldwide phenomenon of Emergency Department (ED) overcrowding. It can be carried out when an ED is overloaded and consists of redirecting incoming by ambulance…
Emergency department (ED) crowding has been an increasing problem worldwide. Prior research has identified factors that contribute to ED crowding. However, the relationships between these remain incompletely understood. This study's…
In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Then, once the arrival rate becomes known, the call center may be over-staffed, in which case staff are being paid to be idle, or…
Problem definition: Emergency department (ED) boarding refers to the practice of holding patients in the ED after they have been admitted to hospital wards, usually resulting from insufficient inpatient resources. Boarded patients may…
Sustaining regular and infectious care during an infectious outbreak requires adequate management support for capacity allocation for regular and infectious patients. During the COVID-19 pandemic, hospitals faced severe challenges,…