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The global audience for software products includes members of different countries, religions, and cultures: people who speak different languages, have different life styles, and have different perceptions and expectations of any given…
Great user experience is killing us (more or less)! My argument in this provocation is that the excessive focus on user experience (UX) by the tech industry and academic community has a negative impact on the sustainability of ICT devices.…
Generative AI systems are transforming content creation, but their usability remains a key challenge. This paper examines usability factors such as user experience, transparency, control, and cognitive load. Common challenges include…
Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an…
Prototyping is one of the core activities of User-Centered Design (UCD) processes and an integral component of Human-Computer Interaction (HCI) research. For many years, prototyping was synonym of paper-based mockups and only more recently…
Previous work established that open source software (OSS) projects can benefit from the involvement of UX professionals, who offer user-centric perspectives and contributions to improve software usability. However, their participation in…
User satisfaction plays a crucial role in user experience (UX) evaluation. Traditionally, UX measurements are based on subjective scales, such as questionnaires. However, these evaluations may suffer from subjective bias. In this paper, we…
Social media and user-generated content (UGC) are increasingly important features of journalistic work in a number of different ways. However, their use presents major challenges, not least because information posted on social media is not…
Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and "user experience". This fails to consider UX as…
The pivotal role of testing in high-quality software production has driven a significant effort in evaluating and assessing testing practices. We explore the state of testing in a large industrial project over an extended period. We study…
Usability engineering and usability testing are concepts that continue to evolve. Interesting research studies and new ideas come up every now and then. This paper tests the hypothesis of using an EDA based physiological measurements as a…
Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We…
Usability engineering is situated in a much larger social and institutional context than is usually acknowledged by usability professionals in the way that they define their field. The definitions and processes used in the improvement of…
User Experience (UX) Research covers various methods for gathering the users' subjective impressions of a product. For this, practitioners face different activities and tasks related to the research process. This includes processing a large…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
The science of Human-Computer Interaction (HCI) is populated by isolated empirical findings, often tied to specific technologies, designs, and tasks. This situation probably lies in observing the wrong object of study, that is to say,…
Designers hold primary responsibility for shaping the user interface (UI) and user experience (UX) of a product. This role goes beyond aesthetics and usability, extending to the privacy outcomes of user experience, which often emerge…
Usability testing is an essential part of product design, particularly for user interfaces. To enhance the reliability of usability evaluations, employing cognitive load measurement methods can be highly effective in assessing the mental…
Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…
Being able to access software in daily life is vital for everyone, and thus accessibility is a fundamental challenge for software development. However, given the number of accessibility issues reported by many users, e.g., in app reviews,…