Related papers: Does network quality matter? A field study of mobi…
. This paper explores consumer behavior towards food delivery apps, focusing on attributes like restaurant variety, food packaging quality, and application design and user interface. The study reveals that a diverse range of restaurants…
Over the last few years, the evolution of network and user handsets' technologies, have challenged the telecom industry and the Internet ecosystem. Especially, the unprecedented progress of multimedia streaming services like YouTube, Vimeo…
We feel happy when web-browsing operations provide us with necessary information; otherwise, we feel bitter. How to measure this happiness (or bitterness)? How does the profile of happiness grow and decay during the course of web-browsing?…
Not all smartphone owners use their device in the same way. In this work, we uncover broad, latent patterns of mobile phone use behavior. We conducted a study where, via a dedicated logging app, we collected daily mobile phone activity data…
Identifying the factors that influence academic performance is an essential part of educational research. Previous studies have documented the importance of personality traits, class attendance, and social network structure. Because most of…
This article compares two of the leading mobile network operators in Thailand's telecom market in terms of the service quality of Thailand's 5G networks. The following three factors, download speed, upload speed and latency, which are…
Network performance can be a prime concern for network administrators. The performance of the network depends on many factors. Some of the issues faced in the network performance are Slow Internet, Bottlenecks, Loss of packets and…
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to identify characteristics of chat sessions that incurred…
Collecting and analyzing meaningful data in mobile networks is the key to assessing network performance. Crowdsourced Network Measurements (CNMs) provide insights beyond the network layer and offer performance and other measurements at the…
Usability is a key quality attribute of successful software systems. Unfortunately, there is no common understanding of the factors influencing usability and their interrelations. Hence, the lack of a comprehensive basis for designing,…
Although measuring intrinsic quality has been a key factor in the advancement of Machine Translation (MT), successfully deploying MT requires considering not just intrinsic quality but also the user experience, including aspects such as…
Internet access is a special resource of which needs has become universal across the public whereas the service is operated in the private sector. Mobile Network Operators (MNOs) put efforts for management, planning, and optimization;…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
Undeniably, the advent of mobile applications has brought new frontiers to usability engineering. To date, ongoing research has shown significant efforts to adopt and adapt usability principles to the mobile computing environment. One of…
The performance of a wireless sensor network (WSN) depends fundamentally on how its various parameters are configured under different link quality conditions. Surprisingly, even though WSNs have been extensively researched, there still…
During the last years, many improvements were made to the hardware capability of mobile devices. As mobile software also became more interactive and data processing intensive, the increased power demand could not be compensated by the…
Understanding network and application performance are essential for debugging, improving user experience, and performance comparison. Meanwhile, modern mobile systems are optimized for energy-efficient computation and communications that…
Characterizing cellular network performance is complex. Current representations of cellular coverage, such as service provider and FCC coverage maps, focus only on the minimal level of available bandwidth (e.g., 35/3Mbps download/upload…
This paper deals with the challenge of modeling the performance of planned ultrabroadband access networks while maintaining technological neutrality and accuracy in measurable quality. We highlight the importance of such modeling also for…
Requirements are key artefacts to describe the intended purpose of a software system. The quality of requirements is crucial for deciding what to do next, impacting the development process's effectiveness and efficiency. However, we know…