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The growing number of generative AI-based dialogue systems has made their evaluation a crucial challenge. This paper presents our contribution to this important problem through the Dialogue System Technology Challenge (DSTC-12, Track 1),…

Automatically evaluating the quality of dialogue responses for unstructured domains is a challenging problem. ADEM(Lowe et al. 2017) formulated the automatic evaluation of dialogue systems as a learning problem and showed that such a model…

Computation and Language · Computer Science 2019-02-26 Ananya B. Sai , Mithun Das Gupta , Mitesh M. Khapra , Mukundhan Srinivasan

Classifying the general intent of the user utterance in a conversation, also known as Dialogue Act (DA), e.g., open-ended question, statement of opinion, or request for an opinion, is a key step in Natural Language Understanding (NLU) for…

Computation and Language · Computer Science 2020-05-29 Ali Ahmadvand , Jason Ingyu Choi , Eugene Agichtein

To reliably navigate ever-shifting real-world environments, agents must grapple with incomplete knowledge and adapt their behavior through experience. However, current evaluations largely focus on tasks that leave no ambiguity, and do not…

Machine Learning · Computer Science 2025-12-01 Gilbert Yang , Yaqin Chen , Thomson Yen , Hongseok Namkoong

We present Chirpy Cardinal, an open-domain dialogue agent, as a research platform for the 2019 Alexa Prize competition. Building an open-domain socialbot that talks to real people is challenging - such a system must meet multiple user…

Social alignment in AI systems aims to ensure that these models behave according to established societal values. However, unlike humans, who derive consensus on value judgments through social interaction, current language models (LMs) are…

Computation and Language · Computer Science 2023-10-31 Ruibo Liu , Ruixin Yang , Chenyan Jia , Ge Zhang , Denny Zhou , Andrew M. Dai , Diyi Yang , Soroush Vosoughi

We developed a dialogue system for Dialogue Robot Competition 2022. Our system is composed of three parts. First part investigates participants' demographic information by rule-based interview. Second part recommends a point of interest…

Robotics · Computer Science 2022-10-14 Yuuki Tachioka

In dialogue systems, the tasks of named entity recognition (NER) and named entity linking (NEL) are vital preprocessing steps for understanding user intent, especially in open domain interaction where we cannot rely on domain-specific…

Computation and Language · Computer Science 2018-05-11 Kevin K. Bowden , Jiaqi Wu , Shereen Oraby , Amita Misra , Marilyn Walker

With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component…

Computation and Language · Computer Science 2019-07-19 Arshit Gupta , John Hewitt , Katrin Kirchhoff

Intelligent dialogue systems are increasingly used in modern education and psychological counseling fields, but most existing systems are limited to a single domain, cannot deal with both educational and psychological issues, and often lack…

Computation and Language · Computer Science 2024-12-06 Shiwen Ni , Min Yang

The open domain-dialogue system Alquist has a goal to conduct a coherent and engaging conversation that can be considered as one of the benchmarks of social intelligence. The fourth version of the system, developed within the Alexa Prize…

Computation and Language · Computer Science 2021-09-17 Jakub Konrád , Jan Pichl , Petr Marek , Petr Lorenc , Van Duy Ta , Ondřej Kobza , Lenka Hýlová , Jan Šedivý

Despite recent advances in natural language understanding and generation, and decades of research on the development of conversational bots, building automated agents that can carry on rich open-ended conversations with humans "in the wild"…

We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large…

Computation and Language · Computer Science 2021-08-26 Hyundong Cho , Basel Shbita , Kartik Shenoy , Shuai Liu , Nikhil Patel , Hitesh Pindikanti , Jennifer Lee , Jonathan May

Humans are easily conscious of small differences in an android robot's (AR's) behaviors and utterances, resulting in treating the AR as not-human, while ARs treat us as humans. Thus, there exists asymmetric communication between ARs and…

Goal-oriented dialog systems enable users to complete specific goals like requesting information about a movie or booking a ticket. Typically the dialog system pipeline contains multiple ML models, including natural language understanding,…

Generating qualitative responses has always been a challenge for human-computer dialogue systems. Existing dialogue systems generally derive from either retrieval-based or generative-based approaches, both of which have their own pros and…

Computation and Language · Computer Science 2020-05-01 Jiayi Zhang , Chongyang Tao , Zhenjing Xu , Qiaojing Xie , Wei Chen , Rui Yan

Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are…

Computation and Language · Computer Science 2020-09-16 Xiang Gao , Yizhe Zhang , Michel Galley , Chris Brockett , Bill Dolan

The ability to compute an accurate reward function is essential for optimising a dialogue policy via reinforcement learning. In real-world applications, using explicit user feedback as the reward signal is often unreliable and costly to…

Computation and Language · Computer Science 2016-06-03 Pei-Hao Su , Milica Gasic , Nikola Mrksic , Lina Rojas-Barahona , Stefan Ultes , David Vandyke , Tsung-Hsien Wen , Steve Young

We report on the design and development of the CASPR system, a socialbot designed to compete in the Amazon Alexa Socialbot Challenge 4. CASPR's distinguishing characteristic is that it will use automated commonsense reasoning to truly…

Artificial Intelligence · Computer Science 2021-10-12 Kinjal Basu , Huaduo Wang , Nancy Dominguez , Xiangci Li , Fang Li , Sarat Chandra Varanasi , Gopal Gupta

An ultimate goal of artificial intelligence is to build computer systems that can understand human languages. Understanding commonsense knowledge about the world expressed in text is one of the foundational and challenging problems to…

Computation and Language · Computer Science 2022-04-08 Ngo Quang Huy , Tu Minh Phuong , Ngo Xuan Bach