Related papers: Accessible Banking: Experiences and Future Directi…
Augmented Reality (AR) technologies hold immense potential for revolutionizing the way individuals with disabilities interact with the world. AR systems can provide real-time assistance and support by overlaying digital information over the…
Explainable artificial intelligence (xAI) is seen as a solution to making AI systems less of a black box. It is essential to ensure transparency, fairness, and accountability, which are especially paramount in the financial sector. The aim…
A sudden reliance on the internet has resulted in the global standardization of specific software and interfaces tailored for the average user. Whether it be web apps or dedicated software, the methods of interaction are seemingly similar.…
In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several…
Digital avatars are an important part of identity representation, but there is little work on understanding how to represent disability. We interviewed 18 people with disabilities and related identities about their experiences and…
The presence of Super-Apps have changed the way we think about the interactions between users and commerce. It then comes as no surprise that it is also redefining the way banking is done. The paper investigates how different interactions…
Cross-border access to a variety of data such as market information, strategic information, or customer-related information defines the daily business of many global companies, including financial institutions. These companies are obliged…
There appears to be an insatiable desire for spawning new bespoke blockchains to harness the functionality provided by blockchain technologies, resulting in a constant stream of blockchain start-up companies entering the market with their…
Shared control is a form of video gaming accessibility support that allows players with disabilities to delegate inaccessible controls to another person. Through interviews involving 14 individuals with lived experience of accessible gaming…
The financial services industry has unique explainability and fairness challenges arising from compliance and ethical considerations in credit decisioning. These challenges complicate the use of model machine learning and artificial…
Creating accessible Virtual Reality (VR) is an ongoing concern in the Human-Computer Interaction (HCI) research community. However, there is little reflection on how accessibility should be conceptualized in the context of an experiential…
Banks' performance is an important topic for both professionals and researchers. Given the important literature on this subject, this paper aims to bring an up-to-date and organized review of literature on the determinants of banks…
The purpose of this study is to provide an accessibility measure of web-pages, in order to draw disabled users to the pages that have been designed to be ac-cessible to them. Our approach is based on the theory of belief functions, using…
Despite the proliferation of Blockchain Metaverse projects, the inclusion of physically disabled individuals in the Metaverse remains distant, with limited standards and regulations in place. However, the article proposes a concept of the…
Financial management has been revolutionized by mobile banking, but increasing usefulness and satisfaction requires a better user experience. This study aims to provide an improved customer experience by offering user-friendly interfaces,…
Personas can help raise awareness among stakeholders about users' needs. While personas are made-up people, they are based on facts gathered from user research. Personas can also be used to raise awareness of universal design and…
This response to the RFI considers the potential for biometrics to help or harm disabled people2. Biometrics are already integrated into many aspects of daily life, from airport travel to mobile phone use. Yet many of these systems are not…
The proliferation of audiovisual and web content has created an increasing need for media accessibility education in various fields. However, accessibility remains a low priority in university curricula. This project explores the…
Nature plays a crucial role in human health and well-being, but little is known about how blind people experience and relate to it. We conducted a survey of nature relatedness with blind (N=20) and sighted (N=20) participants, along with…
This paper introduces the concept of accessibility from the field of transportation planning and adopts it within the context of Information Retrieval (IR). An analogy is drawn between the fields, which motivates the development of document…