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Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Product search plays an essential role in eCommerce. It was treated as a special type of information retrieval problem. Most existing works make use of historical data to improve the search performance, which do not take the opportunity to…

Information Retrieval · Computer Science 2024-03-06 Zixuan Li , Lizi Liao , Tat-Seng Chua

In electronic marketplaces, after each transaction buyers will rate the products provided by the sellers. To decide the most trustworthy sellers to transact with, buyers rely on trust models to leverage these ratings to evaluate the…

Social and Information Networks · Computer Science 2013-06-24 Lizi Zhang

Text is the main method of communicating information in the digital age. Messages, blogs, news articles, reviews, and opinionated information abound on the Internet. People commonly purchase products online and post their opinions about…

Computation and Language · Computer Science 2014-04-09 Amani K Samha , Yuefeng Li , Jinglan Zhang

The ideal conversational recommender system (CRS) acts like a savvy salesperson, adapting its language and suggestions to each user's level of expertise. However, most current systems treat all users as experts, leading to frustrating and…

Information Retrieval · Computer Science 2025-12-16 Ivica Kostric , Ujwal Gadiraju , Krisztian Balog

In this paper, we present our work towards comparing on-line and off-line evaluation metrics in the context of small e-commerce recommender systems. Recommending on small e-commerce enterprises is rather challenging due to the lower volume…

Information Retrieval · Computer Science 2020-06-11 Ladislav Peska , Peter Vojtas

Due to flourish of the Web 2.0, web opinion sources are rapidly emerging containing precious information useful for both customers and manufactures. Recently, feature based opinion mining techniques are gaining momentum in which customer…

Information Retrieval · Computer Science 2015-04-27 Ahmad Kamal

We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by…

Computation and Language · Computer Science 2017-02-07 Zhongqing Wang , Yue Zhang

User reviews have become an important source for recommending and explaining products or services. Particularly, providing explanations based on user reviews may improve users' perception of a recommender system (RS). However, little is…

Human-Computer Interaction · Computer Science 2021-09-06 Diana C. Hernandez-Bocanegra , Juergen Ziegler

Explaining the output of a complex system, such as a Recommender System (RS), is becoming of utmost importance for both users and companies. In this paper we explore the idea that personalized explanations can be learned as recommendation…

Machine Learning · Computer Science 2025-10-27 Jorge Díez , Pablo Pérez-Núñez , Oscar Luaces , Beatriz Remeseiro , Antonio Bahamonde

Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…

Information Retrieval · Computer Science 2021-01-15 Guang-Neng Hu , Xin-Yu Dai

The evaluation of recommendation systems is a complex task. The offline and online evaluation metrics for recommender systems are ambiguous in their true objectives. The majority of recently published papers benchmark their methods using…

Information Retrieval · Computer Science 2023-08-15 Petr Kasalický , Rodrigo Alves , Pavel Kordík

Opinion mining on social media posts has become more and more popular. Users often express their opinion on a topic not only with words but they also use image symbols such as emoticons and emoji. In this paper, we investigate the effect of…

Computation and Language · Computer Science 2020-08-04 Ilyos Rabbimov , Iosif Mporas , Vasiliki Simaki , Sami Kobilov

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a…

Computation and Language · Computer Science 2024-02-27 Mathieu Ravaut , Hao Zhang , Lu Xu , Aixin Sun , Yong Liu

E-commerce dominates a large part of the world's economy with many websites dedicated to online selling products. The vast majority of e-commerce websites provide their customers with the ability to express their opinions about the…

Computation and Language · Computer Science 2020-08-25 Abdalraheem Alsmadi , Shadi AlZu'bi , Mahmoud Al-Ayyoub , Yaser Jararweh

In the current field of computer vision, automatically generating texts from given images has been a fully worked technique. Up till now, most works of this area focus on image content describing, namely image-captioning. However, rare…

Computation and Language · Computer Science 2019-01-15 Xuehui Sun , Zihan Zhou , Yuda Fan

Providing natural language-based explanations to justify recommendations helps to improve users' satisfaction and gain users' trust. However, as current explanation generation methods are commonly trained with an objective to mimic existing…

Information Retrieval · Computer Science 2024-08-22 Yurou Zhao , Yiding Sun , Ruidong Han , Fei Jiang , Lu Guan , Xiang Li , Wei Lin , Weizhi Ma , Jiaxin Mao

This paper proposes a number of explicit and implicit ratings in product recommendation system for Business-to-customer e-commerce purposes. The system recommends the products to a new user. It depends on the purchase pattern of previous…

Information Retrieval · Computer Science 2011-09-21 Ruma Dutta , Debajyoti Mukhopadhyay

Fashion is a unique domain for developing recommender systems (RS). Personalization is critical to fashion users. As a result, highly accurate recommendations are not sufficient unless they are also specific to users. Moreover, fashion data…

Information Retrieval · Computer Science 2019-09-11 Jake Sherman , Chinmay Shukla , Rhonda Textor , Su Zhang , Amy A. Winecoff

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution…

Computation and Language · Computer Science 2021-06-03 Yu Lu , Junwei Bao , Yan Song , Zichen Ma , Shuguang Cui , Youzheng Wu , Xiaodong He