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This research investigates the antecedents of positive and negative electronic word-of-mouth (eWOM) propensity, as well as the impact of eWOM propensity on the intention to repurchase the product. Two types of eWOM predictors were…

Computers and Society · Computer Science 2024-03-25 Bogdan Anastasiei , Nicoleta Dospinescu , Octavian Dospinescu

In Conversational Recommendation Systems (CRS), a user provides feedback on recommended items at each turn, leading the CRS towards improved recommendations. Due to the need for a large amount of data, a user simulator is employed for both…

Information Retrieval · Computer Science 2025-07-25 Maria Vlachou

Online commerce relies heavily on user generated reviews to provide unbiased information about products that they have not physically seen. The importance of reviews has attracted multiple exploitative online behaviours and requires methods…

Computation and Language · Computer Science 2024-05-14 Priyabrata Karmakar , John Hawkins

Existing methods for assessing the trustworthiness of news publishers face high costs and scalability issues. The tool presented in this paper supports the efforts of specialized organizations by providing a solution that, starting from an…

Social and Information Networks · Computer Science 2025-02-14 Manuel Pratelli , Fabio Saracco , Marinella Petrocchi

The textile and apparel industries have grown tremendously over the last few years. Customers no longer have to visit many stores, stand in long queues, or try on garments in dressing rooms as millions of products are now available in…

Information Retrieval · Computer Science 2023-09-13 Yashar Deldjoo , Fatemeh Nazary , Arnau Ramisa , Julian Mcauley , Giovanni Pellegrini , Alejandro Bellogin , Tommaso Di Noia

Reasoning about agent preferences on a set of alternatives, and the aggregation of such preferences into some social ranking is a fundamental issue in reasoning about uncertainty and multi-agent systems. When the set of agents and the set…

Computer Science and Game Theory · Computer Science 2012-07-19 Moshe Tennenholtz

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…

Computation and Language · Computer Science 2021-12-13 Shuyang Li , Bodhisattwa Prasad Majumder , Julian McAuley

At present, most research on the fairness of recommender systems is conducted either from the perspective of customers or from the perspective of product (or service) providers. However, such a practice ignores the fact that when fairness…

Artificial Intelligence · Computer Science 2021-04-20 Yao Wu , Jian Cao , Guandong Xu , Yudong Tan

Toxic contents in online product review are a common phenomenon. A content is perceived to be toxic when it is rude, disrespectful, or unreasonable and make individuals leave the discussion. Machine learning algorithms helps the sell side…

Human-Computer Interaction · Computer Science 2022-01-11 Mayukh Mukhopadhyay , Sangeeta Sahney

Sentiment analysis aims to extract people's emotions and opinion from their comments on the web. It widely used in businesses to detect sentiment in social data, gauge brand reputation, and understand customers. Most of articles in this…

Computation and Language · Computer Science 2022-12-13 Ali Nazarizadeh , Touraj Banirostam , Minoo Sayyadpour

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse…

Computation and Language · Computer Science 2020-08-31 Yang Deng , Wenxuan Zhang , Wai Lam

Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for…

Computation and Language · Computer Science 2023-06-06 Xiaolei Wang , Kun Zhou , Ji-Rong Wen , Wayne Xin Zhao

We propose a continuum model for the description of buyer and seller dynamics in an Internet market. The relevant variables are the research effort of buyers and the sellers' reputation building process. We show that, if a commercial…

Physics and Society · Physics 2009-11-07 Paolo Laureti , Frantisek Slanina , Yi-Kuo Yu , Yi-Cheng Zhang

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due…

Information Retrieval · Computer Science 2021-09-27 Chongming Gao , Wenqiang Lei , Xiangnan He , Maarten de Rijke , Tat-Seng Chua

Online participatory media platforms that enable one-to-many communication among users, see a significant amount of user generated content and consequently face a problem of being able to recommend a subset of this content to its users. We…

Social and Information Networks · Computer Science 2019-07-18 Muskaan , Mehak Preet Dhaliwal , Aaditeshwar Seth

With the advent and proliferation of online developer forums as informal documentation, developers often share their opinions about the APIs they use. Thus, opinions of others often shape the developer's perception and decisions related to…

Software Engineering · Computer Science 2021-02-18 Gias Uddin , Olga Baysal , Latifa Guerrouj , Foutse Khomh

To improve the experience of consumers, all social media, commerce and entertainment sites deploy Recommendation Systems (RSs) that aim to help users locate interesting content. These RSs are black-boxes - the way a chunk of information is…

Information Retrieval · Computer Science 2019-02-12 Abhisek Dash , Animesh Mukherjee , Saptarshi Ghosh

Recommender systems recommend items more accurately by analyzing users' potential interest on different brands' items. In conjunction with users' rating similarity, the presence of users' implicit feedbacks like clicking items, viewing…

Information Retrieval · Computer Science 2018-10-31 Supriyo Mandal , Abyayananda Maiti

Recommender Systems (RS) aim to provide personalized suggestions of items for users against consumer over-choice. Although extensive research has been conducted to address different aspects and challenges of RS, there still exists a gap…

Information Retrieval · Computer Science 2023-03-07 Peiyan Zhang , Sunghun Kim

Recommendation systems have been integrated into the majority of large online systems. They tailor those systems to individual users by filtering and ranking information according to user profiles. This adaptation process influences the way…

Information Retrieval · Computer Science 2014-07-04 Arnaud De Myttenaere , Bénédicte Le Grand , Boris Golden , Fabrice Rossi