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Communities on the web rely on open conversation forums for a number of tasks, including governance, information sharing, and decision making. However these forms of collective deliberation can often result in biased outcomes. A prime…
Trust and confidence in democratic institutions is at an all-time low. At the same time, many of the complex issues faced by city administrators and politicians remain unresolved. To tackle these concerns, many argue that citizens should,…
Social norms have traditionally been difficult to quantify. In any particular society, their sheer number and complex interdependencies often limit a system-level analysis. One exception is that of the network of norms that sustain the…
E-Commerce marketplaces support millions of daily transactions, and some disagreements between buyers and sellers are unavoidable. Resolving disputes in an accurate, fast, and fair manner is of great importance for maintaining a trustworthy…
Despite increasing AI chatbot deployment in public discourse, empirical evidence on their capacity to foster intercultural empathy remains limited. Through a randomized experiment, we assessed how different AI deliberation…
In epistemic community, people are said to be selected on their knowledge contribution to the project (articles, codes, etc.) However, the socialization process is an important factor for inclusion, sustainability as a contributor, and…
An analysis of several important aspects of competition or conflict in games, social choice and decision theory is presented. Inherent difficulties and complexities in cooperation are highlighted. These have over the years led to a certain…
This study concerned the active use of Wikipedia as a teaching tool in the classroom in higher education, trying to identify different usage profiles and their characterization. A questionnaire survey was administrated to all full-time and…
While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its…
Wikipedia -- like most peer production communities -- suffers from a basic problem: the amount of work that needs to be done (articles to be created and improved) exceeds the available resources (editor effort). Recommender systems have…
Climate change, vaccination, abortion, Trump: Many topics are surrounded by fierce controversies. The nature of such heated debates and their elements have been studied extensively in the social science literature. More recently, various…
Wikipedia is a popular web-based encyclopedia edited freely and collaboratively by its users. In this paper we present an analysis of Wikipedias in several languages as complex networks. The hyperlinks pointing from one Wikipedia article to…
With the spread of online social networks, it is more and more difficult to monitor all the user-generated content. Automating the moderation process of the inappropriate exchange content on Internet has thus become a priority task. Methods…
The usage of non-authoritative data for disaster management presents the opportunity of accessing timely information that might not be available through other means, as well as the challenge of dealing with several layers of biases.…
Wikipedia is the largest open knowledge corpus, widely used worldwide and serving as a key resource for training large language models (LLMs) and retrieval-augmented generation (RAG) systems. Ensuring its accuracy is therefore critical. But…
Wikipedia's vision is a world in which everyone can share in the sum of all knowledge. In its first two decades, this vision has been very unevenly achieved. One of the largest hindrances is the sheer number of languages Wikipedia needs to…
Algorithmic systems---from rule-based bots to machine learning classifiers---have a long history of supporting the essential work of content moderation and other curation work in peer production projects. From counter-vandalism to task…
This paper aims to review the fiercely discussed question of whether the ranking of Wikipedia articles in search engines is justified by the quality of the articles. After an overview of current research on information quality in Wikipedia,…
This study presents longitudinal evidence on the dissension of Management and Business Research (MBR) in Latin America and the Caribbean (LAC). It looks after intellectual bridges linking clusters among such dissension. It was implemented a…
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come…