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There is much debate on how public participation and expertise can be brought together in collaborative knowledge environments. One of the experiments addressing the issue directly is Citizendium. In seeking to harvest the strengths (and…
Collaborative content creation inevitably reaches situations where different points of view lead to conflict. We focus on Wikipedia, the free encyclopedia anyone may edit, where disputes about content in controversial articles often reflect…
Disagreements are frequently studied from the perspective of either detecting toxicity or analysing argument structure. We propose a framework of dispute tactics that unifies these two perspectives, as well as other dialogue acts which play…
Automated content moderation for collaborative knowledge hubs like Wikipedia or Wikidata is an important yet challenging task due to multiple factors. In this paper, we construct a database of discussions happening around articles marked…
Wikipedia, a paradigmatic example of online knowledge space is organized in a collaborative, bottom-up way with voluntary contributions, yet it maintains a level of reliability comparable to that of traditional encyclopedias. The lack of…
As a major source for information on virtually any topic, Wikipedia serves an important role in public dissemination and consumption of knowledge. As a result, it presents tremendous potential for people to promulgate their own points of…
Problems broadly known as algorithmic bias frequently occur in the context of complex socio-technical systems (STS), where observed biases may not be directly attributable to a single automated decision algorithm. As a first investigation…
Peer production platforms like Wikipedia commonly suffer from content gaps. Prior research suggests recommender systems can help solve this problem, by guiding editors towards underrepresented topics. However, it remains unclear whether…
Wikipedia is a free Internet encyclopedia with an enormous amount of content. This encyclopedia is written by volunteers with various backgrounds in a collective fashion; anyone can access and edit most of the articles. This open-editing…
What types of governance arrangements makes some self-governed online groups more vulnerable to disinformation campaigns? To answer this question, we present a qualitative comparative analysis of the Croatian and Serbian Wikipedia editions.…
During deliberation processes, mediators and facilitators typically need to select a small and representative set of opinions later used to produce digestible reports for stakeholders. In online deliberation platforms, algorithmic selection…
Wikipedia has evolved beyond its original function as an online encyclopedia in an increasingly complex data-driven society. The social platform is met with a balancing act between collective intelligence and mass surveillance; processes…
We present a new, efficient method for automatically detecting severe conflicts `edit wars' in Wikipedia and evaluate this method on six different language WPs. We discuss how the number of edits, reverts, the length of discussions, the…
AI tools are increasingly deployed in community contexts. However, datasets used to evaluate AI are typically created by developers and annotators outside a given community, which can yield misleading conclusions about AI performance. How…
Wikipedia is among the largest examples of collective intelligence on the Web with over 61 million articles covering over 320 languages. Although edited and maintained by an active workforce of human volunteers, Wikipedia is highly reliant…
Multilingualism is common offline, but we have a more limited understanding of the ways multilingualism is displayed online and the roles that multilinguals play in the spread of content between speakers of different languages. We take a…
Wikipedia is a critical source of information for millions of users across the Web. It serves as a key resource for large language models, search engines, question-answering systems, and other Web-based applications. In Wikipedia, content…
Wikipedia serves as a key infrastructure for public access to scientific knowledge, but it faces challenges in maintaining the credibility of cited sources--especially when scientific papers are retracted. This paper investigates how…
Scholars and practitioners across domains are increasingly concerned with algorithmic transparency and opacity, interrogating the values and assumptions embedded in automated, black-boxed systems, particularly in user-generated content…
The moderation of content on online platforms is usually non-transparent. On Wikipedia, however, this discussion is carried out publicly and the editors are encouraged to use the content moderation policies as explanations for making…