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Government organisations utilise a Citizen's Charter in order to furnish the public with comprehensive details of their service offerings that defines how their overall organisational goals are achieved. Studies on the implementation of…
Social networks have risen to prominence over the last years as the predominant form of electronic interaction between individuals. In an attempt to harness the power of the large user base which they have managed to attract, this study…
This paper opens by introducing the Internet Plus Government (IPG), a new government initiative emerging in the last decade. To understand benefits and challenges associated with this initiative worldwide, we conducted analyses on research…
Participatory citizen platforms are innovative solutions to digitally better engage citizens in policy-making and deliberative democracy in general. Although these platforms have been used also in an engineering context, thus far, there is…
The digitalization of public administration has advanced significantly on a global scale. Many governments now view digital platforms as essential for improving the delivery of public services and fostering direct communication between…
In-house procurement is a controversial issue in the field of public procurement. Simply put, such procurement allows overlooking certain aspects of fair and equal treatment of vendors. This paper presents qualitative research on in-house…
Barangay is the smallest type of government in the Philippines, and it is driven and represented by its barangay authorities. The barangay officials are accountable for keeping the records of citizens health and crime incidents. It also the…
Although digital technologies are contributing to human development, several information systems (IS) interventions for development especially in developing countries do not perform as expected nor deliver anticipated outcomes at scale.…
The maintenance of big cities public transport service quality requires constant monitoring, which may become an expensive and time-consuming practice. The perception of quality, from the users point of view is an important aspect of…
This paper investigates the impact of objective financial knowledge, confidence in one's financial skills, and digital financial literacy on individuals' decisions to seek financial advice from robo-advice platforms. Using microdata from…
Passively collected "big" data sources are increasingly used to inform critical development policy decisions in low- and middle-income countries. While prior work highlights how such approaches may reveal sensitive information, enable…
Technological advancements have led to significant improvements in healthcare for prevention, diagnosis, treatments, and care. While resourceful regions can capitalize on state-of-the-art healthcare technologies, there might be barriers and…
Web technology is one of the key areas in information and communication technology to be used as a powerful tool in ensuring food security which is one of the main issues in Sri Lanka. Web technology involves in communicating and sharing…
Many e-commerce marketplaces offer their users fast delivery options for free to meet the increasing needs of users, imposing an excessive burden on city logistics. Therefore, understanding e-commerce users' preference for delivery options…
Although the basic application of Information and Communication Technologies (ICT) in the Tanzanian health care systems started years ago, still fragmentation of Information Systems (IS) and limited interoperability remain to be big…
Ghana's Decentralization Policy has made significant contribution in infrastructural implementation and delivery through Metropolitan, Municipal and District Assemblies as an alternative development strategy to ensure the implementation of…
Socio-economic data mining has a great potential in terms of gaining a better understanding of problems that our economy and society are facing, such as financial instability, shortages of resources, or conflicts. Without large-scale data…
This paper describes the iterative use of service learning to develop, review, and improve computing-based artifacts. It is well-known that computing students benefit from service-learning experiences as do the community partners. It is…
This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism…
With the growing advances in the Internet of Things (IoT) technology, IoT device management platforms are becoming increasingly important. We conducted a web-based survey and usability study with 43 participants who use IoT devices…