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For more than a half-century, credit risk management has used credit scoring models in each of its well-defined stages to manage credit risk. Application scoring is used to decide whether to grant a credit or not, while behavioral scoring…
We analyze a coupled anonymized dataset collecting the mobile phone communication and bank transactions history of a large number of individuals. After mapping the social structure and introducing indicators of socioeconomic status,…
A growing trend for information technology is to not just react to changes, but anticipate them as much as possible. This paradigm made modern solutions, such as recommendation systems, a ubiquitous presence in today's digital transactions.…
Communication among healthcare professionals (HCPs) is crucial for the quality of patient treatment. Surrounding each patient's treatment, communication among HCPs can be examined as temporal networks, constructed from Electronic Health…
We consider a scenario where multiple event-based systems use a wireless network to communicate with their respective controllers. These systems use a contention resolution mechanism (CRM) to arbitrate access to the network. We present a…
Today, almost all banks have adopted ICT as a means of enhancing their banking service quality. These banks provide ICT based electronic service which is also called electronic banking, internet banking or online banking etc to their…
Modern network performance monitoring toolkits, such as perfSONAR, take a remarkable number of measurements about the local network environment. To gain a complete picture of network performance, however, one needs to aggregate data across…
Effective Communication for marketing is a vital field in business organizations, which is used to convey the details about their products and services to the market segments and subsequently to build long lasting customer relationships.…
When studying human-technology interaction systems, researchers thrive to achieve intuitiveness and facilitate the people's life through a thoughtful and in-depth study of several components of the application system that supports some…
In this paper, we analyze the character networks extracted from three popular television series and explore the relationship between a TV show episode's character network metrics and its review from IMDB. Character networks are graphs…
The customers and users need for new products and services according to high-quality standards have increased in the last time. In that sense, the production processes must be aligned with the organization and development process in order…
By leveraging information technologies, organizations now have the ability to design their communication networks and crowdsourcing platforms to pursue various performance goals, but existing research on network design does not account for…
The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…
Do studies show that physical and online students' social networks support education? Analyzing interactions between students in schools and universities can provide a wealth of information. Studies on students' social networks can help us…
Customer Relationship Management becomes a leading business strategy in highly competitive business environment. It aims to enhance the performance of the businesses by improving the customer satisfaction and loyalty. The objective of this…
Companies do not operate in a vacuum. As companies move towards an increasingly specialized production function and their reach is becoming truly global, their aptitude in managing and shaping their inter-organizational network is a…
The study is conducted to evaluate the job satisfaction among the administrative and teaching faculties in higher educational institutions. Many researchers have conducted studies to evaluate differences in job perception between teaching…
The purpose of this study is to identify the characteristics of Agile development processes that impact user satisfaction. We used user reviews of OSS smartphone apps and various data from version control systems to examine the…
There are many indexes (measures or metrics) in Social Network Analysis (SNA), like density, cohesion, etc. We have defined a new SNA index called "comfortability". In this paper, core comfortable team of a social network is defined based…
Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides…