Related papers: Predicting Client Satisfaction through (E-Mail) Ne…
Networks are important representations in computer science to communicate structural aspects of a given system of interacting components. The evolution of a network has several topological properties that can provide us information on the…
Requirements are key artefacts to describe the intended purpose of a software system. The quality of requirements is crucial for deciding what to do next, impacting the development process's effectiveness and efficiency. However, we know…
Although recent works try to improve collective communication in grid systems by separating intra and inter-cluster communication, the optimisation of communications focus only on inter-cluster communications. We believe, instead, that the…
In recent years, community structure has emerged as a key component of complex network analysis. As more data has been collected, researchers have begun investigating changing community structure across multiple networks. Several methods…
There is a trend toward the use of predictive systems in communications networks. At the systems and network management level predictive capabilities are focused on anticipating network faults and performance degradation. Simultaneously,…
Over the past 15 years, the volume, richness and quality of data collected from the combined social networking platforms has increased beyond all expectation, providing researchers from a variety of disciplines to use it in their research.…
Authors compare different ways of selecting change agents within network analysis paradigm and propose a new algorithm of doing so. All methods are evaluated against network coverage measure that calculates how many network members can be…
With the increasing scale, complexity, and heterogeneity of the next generation networked systems, seamless control, management, and security of such systems becomes increasingly challenging. Many diverse applications have driven interest…
We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000…
Relevance of research on telecommunications networks is predicated upon the implementations which it explicitly claims or implicitly subsumes. This paper supports researchers through a survey of Communications Service Providers current…
In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for almost everything. They tend to get unsatisfied if they have…
Email is an increasingly important and ubiquitous means of communication, both facilitating contact between private individuals and enabling rises in the productivity of organizations. However the relentless rise of automatic unauthorized…
The health outcomes of high-need patients can be substantially influenced by the degree of patient engagement in their own care. The role of care managers includes that of enrolling patients into care programs and keeping them sufficiently…
This study discusses how insights retrieved from subscriber data can impact decision-making in telecommunications, focusing on predictive modeling using machine learning techniques such as the ARIMA model. The study explores time series…
Estimating the probabilities of linkages in a network has gained increasing interest in recent years. One popular model for network analysis is the exchangeable graph model (ExGM) characterized by a two-dimensional function known as a…
In the software engineering industry today, companies primarily conduct their work in teams. To increase organizational productivity, it is thus crucial to know the factors that affect team effectiveness. Two team-related concepts that have…
The most important goal of customer services is to keep the customer satisfied. However, service resources are always limited and must be prioritized. Therefore, it is important to identify customers who potentially become unsatisfied and…
This research paper investigates the influence of industry on electronic customer relationship management (e-CRM) performance. A case study approach with two cases was applied to evaluate the influence of e-CRM on customer behavioral and…
The uniqueness of online social networks makes it possible to implement new methods that increase the quality and effectiveness of research processes. While surveys are one of the most important tools for research, the representativeness of…
The total communicability of a network (or graph) is defined as the sum of the entries in the exponential of the adjacency matrix of the network, possibly normalized by the number of nodes. This quantity offers a good measure of how easily…