Related papers: Expecting Empathy: How Interaction Context Shapes …

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Lack of external knowledge makes empathetic dialogue systems difficult to perceive implicit emotions and learn emotional interactions from limited dialogue history. To address the above problems, we propose to leverage external knowledge,…

A class of dynamic threshold models is proposed, for describing the upset of collective actions in social networks. The agents of the network have to decide whether to undertake a certain action or not. They make their decision by comparing…

Large language models (LLMs) excel at generating empathic responses in text-based conversations. But, how reliably do they judge the nuances of empathic communication? We investigate this question by comparing how experts, crowdworkers, and…

As reliance on AI systems for decision-making grows, it becomes critical to ensure that human users can appropriately balance trust in AI suggestions with their own judgment, especially in high-stakes domains like healthcare. However, human…

This paper investigates how collaborative AI systems can enhance user agency in identifying and evaluating misinformation on social media platforms. Traditional methods, such as personal judgment or basic fact-checking, often fall short…

Differentiating generated and human-written content is increasingly difficult. We examine how an incentive to convey humanness and task characteristics shape this human vs AI race across five studies. In Study 1-2 (n=530 and n=610) humans…

Throughout history, a prevailing paradigm in mental healthcare has been one in which distressed people may receive treatment with little understanding around how their experience is perceived by their care provider, and in turn, the…

People come to social media to satisfy a variety of needs, such as being informed, entertained and inspired, or connected to their friends and community. Hence, to design a ranking function that gives useful and personalized post…

The most meaningful connections between people are often fostered through expression of shared vulnerability and emotional experiences in personal narratives. We introduce a new task of identifying similarity in personal stories based on…

Prevalent empathy prediction techniques primarily concentrate on a singular modality, typically textual, thus neglecting multi-modal processing capabilities. They also overlook the utilization of certain privileged information, which may…

Empathetic dialog generation aims at generating coherent responses following previous dialog turns and, more importantly, showing a sense of caring and a desire to help. Existing models either rely on pre-defined emotion labels to guide the…

Online spaces involve diverse communities engaging in various forms of collaboration, which naturally give rise to discussions, some of which inevitably escalate into conflict or disputes. To address such situations, AI has primarily been…

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…

Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…

Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…

For the WASSA 2024 Empathy and Personality Prediction Shared Task, we propose a novel turn-level empathy detection method that decomposes empathy into six psychological indicators: Emotional Language, Perspective-Taking, Sympathy and…

Critical to successful human interaction is a capacity for empathy - the ability to understand and share the thoughts and feelings of another. As Artificial Intelligence (AI) systems are increasingly required to interact with humans in a…

With the rapid growth of online social media, people become increasingly overwhelmed by the volume and the content of the information present in the environment. The threshold model is currently one of the most common methods to capture the…

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy…