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Virtual Assistants can be quite literal at times. If the user says "tell Bob I love him," most virtual assistants will extract the message "I love him" and send it to the user's contact named Bob, rather than properly converting the message…
Recent advances in Large Language Models (LLMs) have significantly improved natural language understanding and generation, enhancing Human-Computer Interaction (HCI). However, LLMs are limited to unimodal text processing and lack the…
Conventional Voice Assistants (VAs) rely on traditional language models to discern user intent and respond to their queries, leading to interactions that often lack a broader contextual understanding, an area in which Large Language Models…
We present Empathic Prompting, a novel framework for multimodal human-AI interaction that enriches Large Language Model (LLM) conversations with implicit non-verbal context. The system integrates a commercial facial expression recognition…
Large Language Models (LLMs) have shown strong potential as conversational agents. Yet, their effectiveness remains limited by deficiencies in robust long-term memory, particularly in complex, long-term web-based services such as online…
Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift…
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…
Spoken dialogue systems increasingly employ large language models (LLMs) to leverage their advanced reasoning capabilities. However, direct application of LLMs in spoken communication often yield suboptimal results due to mismatches between…
Sales dialogues require multi-turn, goal-directed persuasion under asymmetric incentives, which makes them a challenging setting for large language models (LLMs). Yet existing dialogue benchmarks rarely measure deal progression and…
This paper presents a psychologically-aware conversational agent designed to enhance both learning performance and emotional well-being in educational settings. The system combines Large Language Models (LLMs), a knowledge graph-enhanced…
This study examines conversational business analytics, an approach that utilizes AI to address the technical competency gaps that hinder end users from effectively using traditional self-service analytics. By facilitating natural language…
Large language models (LLMs) excel at logical and algorithmic reasoning, yet their emotional intelligence (EQ) still lags far behind their cognitive prowess. While reinforcement learning from verifiable rewards (RLVR) has advanced in other…
Conversational human-likeness plays a central role in human-AI interaction, yet it has remained difficult to define, measure, and optimize. As a result, improvements in human-like behavior are largely driven by scale or broad supervised…
We present an intelligent virtual interviewer that engages with a user in a text-based conversation and automatically infers the user's psychological traits, such as personality. We investigate how the personality of a virtual interviewer…
Spoken dialogue systems that assist users to solve complex tasks such as movie ticket booking have become an emerging research topic in artificial intelligence and natural language processing areas. With a well-designed dialogue system as…
The rapid progress of Multimodal Large Language Models (MLLMs) marks a significant step toward artificial general intelligence, offering great potential for augmenting human capabilities. However, their ability to provide effective…
The development of large language models (LLMs) has greatly promoted the progress of chatbot in multiple fields. There is an urgent need to evaluate whether LLMs can play the role of agent in housing transactions and services as well as…
The advent of immersive Virtual Reality applications has transformed various domains, yet their integration with advanced artificial intelligence technologies like Visual Language Models remains underexplored. This study introduces a…
Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…
Human communication is inherently multimodal and social: words, prosody, and body language jointly carry intent. Yet most prior systems model human behavior as a translation task co-speech gesture or text-to-motion that maps a fixed…