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Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs…

Human-Computer Interaction · Computer Science 2021-02-05 Liuping Wang , Dakuo Wang , Feng Tian , Zhenhui Peng , Xiangmin Fan , Zhan Zhang , Shuai Ma , Mo Yu , Xiaojuan Ma , Hongan Wang

Chatbots have been studied for more than half a century. With the rapid development of natural language processing (NLP) technologies in recent years, chatbots using large language models (LLMs) have received much attention nowadays.…

Computation and Language · Computer Science 2023-12-12 Jintang Xue , Yun-Cheng Wang , Chengwei Wei , Xiaofeng Liu , Jonghye Woo , C. -C. Jay Kuo

As language-based AI systems become more anthropomorphic, the question of whether they can have subjective experience is increasingly pressing. I focus here on the tractability of research questions in the space of AI consciousness. I argue…

Computers and Society · Computer Science 2026-05-11 Iulia-Maria Comsa

The widespread adoption of Artificial Intelligence (AI) technologies in the public and private sectors has resulted in them significantly impacting the lives of people in new and unexpected ways. In this context, it becomes important to…

Computers and Society · Computer Science 2024-07-19 Ambreesh Parthasarathy , Aditya Phalnikar , Ameen Jauhar , Dhruv Somayajula , Gokul S Krishnan , Balaraman Ravindran

The rapid development of Artificial Intelligence (AI) technology has enabled the deployment of various systems based on it. However, many current AI systems are found vulnerable to imperceptible attacks, biased against underrepresented…

Artificial Intelligence · Computer Science 2022-05-27 Bo Li , Peng Qi , Bo Liu , Shuai Di , Jingen Liu , Jiquan Pei , Jinfeng Yi , Bowen Zhou

Artificial Intelligence (AI) holds promise as a technology that can be used to improve government and economic policy-making. This paper proposes a new research agenda towards this end by introducing Social Environment Design, a general…

Artificial Intelligence · Computer Science 2024-06-18 Edwin Zhang , Sadie Zhao , Tonghan Wang , Safwan Hossain , Henry Gasztowtt , Stephan Zheng , David C. Parkes , Milind Tambe , Yiling Chen

The use of dialogue systems as a medium for human-machine interaction is an increasingly prevalent paradigm. A growing number of dialogue systems use conversation strategies that are learned from large datasets. There are well documented…

Computation and Language · Computer Science 2017-11-27 Peter Henderson , Koustuv Sinha , Nicolas Angelard-Gontier , Nan Rosemary Ke , Genevieve Fried , Ryan Lowe , Joelle Pineau

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Social and Information Networks · Computer Science 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

AI-based systems have been used widely across various industries for different decisions ranging from operational decisions to tactical and strategic ones in low- and high-stakes contexts. Gradually the weaknesses and issues of these…

Human-Computer Interaction · Computer Science 2022-01-13 Morteza Saberi

Artificial intelligence (AI) signals the beginning of a revolutionary period where technological advancement and social change interact to completely reshape economies, work paradigms, and industries worldwide. This essay addresses the…

Computers and Society · Computer Science 2024-09-18 Murat Ozer , Yasin Kose , Goksel Kucukkaya , Assel Mukasheva , Kazim Ciris

Artificial Intelligence (AI) is one of the most discussed technologies today. There are many innovative applications such as the diagnosis and treatment of cancer, customer experience, new business, education, contagious diseases…

Computers and Society · Computer Science 2020-01-28 Richard Benjamins , Idoia Salazar

Large language models (LLMs) and dialogue agents represent a significant shift in artificial intelligence (AI) research, particularly with the recent release of the GPT family of models. ChatGPT's generative capabilities and versatility…

Computers and Society · Computer Science 2024-10-28 Skyler Wang , Ned Cooper , Margaret Eby

From its inception, AI has had a rather ambivalent relationship to humans---swinging between their augmentation and replacement. Now, as AI technologies enter our everyday lives at an ever increasing pace, there is a greater need for AI…

Artificial Intelligence · Computer Science 2019-10-17 Subbarao Kambhampati

Current efforts in AI safety prioritize filtering harmful content, preventing manipulation of human behavior, and eliminating existential risks in cybersecurity or biosecurity. While pressing, this narrow focus overlooks critical…

Computers and Society · Computer Science 2025-07-14 Sanchaita Hazra , Bodhisattwa Prasad Majumder , Tuhin Chakrabarty

This Article argues that conversations with companion chatbot should be subject to a clear structural distinction between commercial and non-commercial contexts. The insertion of undisclosed promotional content into affective or relational…

Computers and Society · Computer Science 2026-04-28 Mauricio Figueroa

Engineering education faces a double disruption: traditional apprenticeship models that cultivated judgment and tacit skill are eroding, just as generative AI emerges as an informal coaching partner. This convergence rekindles long-standing…

Computers and Society · Computer Science 2026-01-08 Junaid Qadir , Muhammad Adil Attique , Saleha Shoaib , Syed Ibrahim Ghaznavi

Recent advancements in artificial intelligence (AI) systems, including large language models like ChatGPT, offer promise and peril for scholarly peer review. On the one hand, AI can enhance efficiency by addressing issues like long…

Computers and Society · Computer Science 2023-09-25 Laurie A. Schintler , Connie L. McNeely , James Witte

Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains:…

Human-Computer Interaction · Computer Science 2025-10-13 Rafael A. Calvo , Dorian Peters

Artificial Intelligence (AI) technology epitomizes the complex challenges posed by human-made artifacts, particularly those widely integrated into society and exerting significant influence, highlighting potential benefits and their…

Artificial Intelligence · Computer Science 2025-10-06 Michael Papademas , Xenia Ziouvelou , Antonis Troumpoukis , Vangelis Karkaletsis
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