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A significant challenge to measuring human-automation trust is the amount of construct proliferation, models, and questionnaires with highly variable validation. However, all agree that trust is a crucial element of technological…

Human-Computer Interaction · Computer Science 2023-03-27 Yosef S. Razin , Karen M. Feigh

As AI systems advance beyond human capabilities, scalable oversight becomes critical: how can we supervise AI that exceeds our abilities? A key challenge is that human evaluators may form incorrect beliefs about AI behavior in complex…

Artificial Intelligence · Computer Science 2025-10-22 Leon Lang , Patrick Forré

The use of artificial intelligence models has recently grown common; we may use them to write lines of code for us, summarize readings, draft emails, or even illustrate images. But when it comes to important decisions we need to make, such…

Human-Computer Interaction · Computer Science 2024-01-26 Ali Saffarini

Despite AI's superhuman performance in a variety of domains, humans are often unwilling to adopt AI systems. The lack of interpretability inherent in many modern AI techniques is believed to be hurting their adoption, as users may not trust…

Artificial Intelligence · Computer Science 2021-11-17 Daehwan Ahn , Abdullah Almaatouq , Monisha Gulabani , Kartik Hosanagar

Calls for engagement with the public in Artificial Intelligence (AI) research, development, and governance are increasing, leading to the use of surveys to capture people's values, perceptions, and experiences related to AI. In this paper,…

Computers and Society · Computer Science 2024-08-06 Mohammmad Tahaei , Daricia Wilkinson , Alisa Frik , Michael Muller , Ruba Abu-Salma , Lauren Wilcox

Quantitative Artificial Intelligence (AI) Benchmarks have emerged as fundamental tools for evaluating the performance, capability, and safety of AI models and systems. Currently, they shape the direction of AI development and are playing an…

Artificial Intelligence · Computer Science 2025-05-27 Maria Eriksson , Erasmo Purificato , Arman Noroozian , Joao Vinagre , Guillaume Chaslot , Emilia Gomez , David Fernandez-Llorca

The trustworthiness of AI is considered essential to the adoption and application of AI systems. However, the meaning of trust varies across industry, research and policy spaces. Studies suggest that professionals who develop and use AI…

Computers and Society · Computer Science 2025-08-21 Lameck Mbangula Amugongo , Nicola J Bidwell , Joseph Mwatukange

Artificial Intelligence (AI) has paved the way for revolutionary decision-making processes, which if harnessed appropriately, can contribute to advancements in various sectors, from healthcare to economics. However, its black box nature…

Is explainability a false promise? This debate has emerged from the insufficient evidence that explanations help people in situations they are introduced for. More human-centered, application-grounded evaluations of explanations are needed…

Computation and Language · Computer Science 2024-11-06 Fateme Hashemi Chaleshtori , Atreya Ghosal , Alexander Gill , Purbid Bambroo , Ana Marasović

Artificial intelligence (AI) is increasingly being considered to assist human decision-making in high-stake domains (e.g. health). However, researchers have discussed an issue that humans can over-rely on wrong suggestions of the AI model…

Human-Computer Interaction · Computer Science 2023-08-09 Min Hun Lee , Chong Jun Chew

Artificial intelligence (AI) models for computer vision trained with supervised machine learning are assumed to solve classification tasks by imitating human behavior learned from training labels. Most efforts in recent vision research…

Computer Vision and Pattern Recognition · Computer Science 2025-02-19 Minghao Liu , Jiaheng Wei , Yang Liu , James Davis

Recent AI trends seek to align AI models to learned human-centric objectives, such as personal preferences, utility, or societal values. Using standard preference elicitation methods, researchers and practitioners build models of human…

Machine Learning · Computer Science 2026-05-26 Cyrus Cousins , Vijay Keswani , Vincent Conitzer , Hoda Heidari , Jana Schaich Borg , Walter Sinnott-Armstrong

The increasing use of artificial intelligence (AI) systems in our daily life through various applications, services, and products explains the significance of trust/distrust in AI from a user perspective. AI-driven systems (as opposed to…

Computers and Society · Computer Science 2024-04-05 Saleh Afroogh , Ali Akbari , Evan Malone , Mohammadali Kargar , Hananeh Alambeigi

Given that AI systems are set to play a pivotal role in future decision-making processes, their trustworthiness and reliability are of critical concern. Due to their scale and complexity, modern AI systems resist direct interpretation, and…

Artificial Intelligence · Computer Science 2025-01-03 Binxia Xu , Antonis Bikakis , Daniel Onah , Andreas Vlachidis , Luke Dickens

Artificial intelligence (AI) has revolutionized decision-making processes and systems throughout society and, in particular, has emerged as a significant technology in high-impact scenarios of national interest. Yet, despite AI's impressive…

Machine Learning · Statistics 2024-08-05 Gregory Canal , Vladimir Leung , Philip Sage , Eric Heim , I-Jeng Wang

AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject…

Human-Computer Interaction · Computer Science 2024-01-17 Zhuoran Lu , Dakuo Wang , Ming Yin

Building trustworthy AI systems for mental health support is a shared priority across stakeholders from multiple disciplines. However, "trustworthy" remains loosely defined and inconsistently operationalized. AI research often focuses on…

Computation and Language · Computer Science 2026-04-23 Xin Sun , Yue Su , Yifan Mo , Qingyu Meng , Yuxuan Li , Saku Sugawara , Mengyuan Zhang , Charlotte Gerritsen , Sander L. Koole , Koen Hindriks , Jiahuan Pei

We motivate and outline a programme for a formal theory of measurement of artificial intelligence. We argue that formalising measurement for AI will allow researchers, practitioners, and regulators to: (i) make comparisons between systems…

Artificial Intelligence · Computer Science 2025-07-09 Elija Perrier

The widespread utilization of AI systems has drawn attention to the potential impacts of such systems on society. Of particular concern are the consequences that prediction errors may have on real-world scenarios, and the trust humanity…

Computers and Society · Computer Science 2021-06-22 Mary Roszel , Robert Norvill , Jean Hilger , Radu State

User trust in Artificial Intelligence (AI) enabled systems has been increasingly recognized and proven as a key element to fostering adoption. It has been suggested that AI-enabled systems must go beyond technical-centric approaches and…

Human-Computer Interaction · Computer Science 2023-12-05 Tita Alissa Bach , Amna Khan , Harry Hallock , Gabriela Beltrão , Sonia Sousa
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