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As AI is increasingly being adopted into application solutions, the challenge of supporting interaction with humans is becoming more apparent. Partly this is to support integrated working styles, in which humans and intelligent systems…

Artificial Intelligence · Computer Science 2017-10-02 Maria Fox , Derek Long , Daniele Magazzeni

Conversational recommenders are emerging as a powerful tool to personalize a user's recommendation experience. Through a back-and-forth dialogue, users can quickly hone in on just the right items. Many approaches to conversational…

Information Retrieval · Computer Science 2023-02-15 Allen Lin , Ziwei Zhu , Jianling Wang , James Caverlee

Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…

Human-Computer Interaction · Computer Science 2020-12-23 Johan Aronsson , Philip Lu , Daniel Strüber , Thorsten Berger

Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…

Human-Computer Interaction · Computer Science 2025-03-05 Jiangbo Yu , Jinhua Zhao , Luis Miranda-Moreno , Matthew Korp

Existing automated research systems operate as stateless, linear pipelines -- generating outputs without maintaining any persistent understanding of the research landscape they navigate. They process papers sequentially, propose ideas…

Artificial Intelligence · Computer Science 2026-03-27 Yunbo Long

Decision-makers run the risk of relying too much on machine recommendations, which is associated with lower cognitive engagement. Reflection has been shown to increase cognitive engagement and improve critical thinking and therefore…

Human-Computer Interaction · Computer Science 2025-11-04 Simon W. S. Fischer , Hanna Schraffenberger , Serge Thill , Pim Haselager

Reflexion is an AI-powered platform designed to enable structured emotional self-reflection at scale. By integrating real-time emotion detection, layered reflective prompting, and metaphorical storytelling generation, Reflexion empowers…

Human-Computer Interaction · Computer Science 2025-04-30 Shou-Tzu Han

Large language model (LLM) based recommendation agents personalize what they know through evolving per-user semantic memory, yet how they reason remains a universal, static system prompt shared identically across all users. This asymmetry…

Information Retrieval · Computer Science 2026-04-22 Zhen Tao , Riwei Lai , Chenyun Yu , Weixin Chen , Li Chen , Beibei Kong , Lei Cheng , Chengxiang Zhuo , Zang Li , Qingqiang Sun

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as…

Information Retrieval · Computer Science 2011-07-04 M. H. Goker , P. Langley , C. A. Thompson

Users try to articulate their complex information needs during search sessions by reformulating their queries. To make this process more effective, search engines provide related queries to help users in specifying the information need in…

Information Retrieval · Computer Science 2017-11-15 Mostafa Dehghani , Sascha Rothe , Enrique Alfonseca , Pascal Fleury

This study examines conversational business analytics, an approach that utilizes AI to address the technical competency gaps that hinder end users from effectively using traditional self-service analytics. By facilitating natural language…

Artificial Intelligence · Computer Science 2025-02-25 Adem Alparslan

Helping people identify and pursue personally meaningful career goals at scale remains a key challenge in applied psychology. Career coaching can improve goal quality and attainment, but its cost and limited availability restrict access.…

Human-Computer Interaction · Computer Science 2026-03-19 Michel Schimpf , Julian Voigt , Thomas Bohné

Conversational Information Seeking has evolved rapidly in the last few years with the development of Large Language Models providing the basis for interpreting and responding in a naturalistic manner to user requests. iKAT emphasizes the…

Information Retrieval · Computer Science 2024-02-23 Mohammad Aliannejadi , Zahra Abbasiantaeb , Shubham Chatterjee , Jeffery Dalton , Leif Azzopardi

Serious Illness Conversations (SICs), discussions about values and care preferences for patients with life-threatening illness, rarely occur in Emergency Departments (EDs), despite evidence that early conversations improve care alignment…

Human-Computer Interaction · Computer Science 2026-04-01 Menglin Zhao , Zhuorui Yong , Ruijia Guan , Kai-Wei Chang , Adrian Haimovich , Kei Ouchi , Timothy Bickmore , Zhan Zhang , Bingsheng Yao , Dakuo Wang , Smit Desai

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of…

Computation and Language · Computer Science 2024-05-24 Shivani Kumar , Sumit Bhatia , Milan Aggarwal , Tanmoy Chakraborty

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining…

Information Retrieval · Computer Science 2024-04-15 Leif Azzopardi , Mateusz Dubiel , Martin Halvey , Jeffery Dalton

This paper introduces SePA (Search-enhanced Predictive AI Agent), a novel LLM health coaching system that integrates personalized machine learning and retrieval-augmented generation to deliver adaptive, evidence-based guidance. SePA…

Human-Computer Interaction · Computer Science 2025-09-08 Melik Ozolcer , Sang Won Bae

Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…

Computation and Language · Computer Science 2020-05-22 Alena Moiseeva , Dietrich Trautmann , Michael Heimann , Hinrich Schütze

There is a resurgent interest in developing intelligent open-domain dialog systems due to the availability of large amounts of conversational data and the recent progress on neural approaches to conversational AI. Unlike traditional…

Computation and Language · Computer Science 2020-03-02 Minlie Huang , Xiaoyan Zhu , Jianfeng Gao
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