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Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…

Human-Computer Interaction · Computer Science 2025-08-12 Auren R. Liu , Pat Pataranutaporn , Pattie Maes

Most medical dialogue systems assume that patients have clear goals (medicine querying, surgical operation querying, etc.) before medical consultation. However, in many real scenarios, due to the lack of medical knowledge, it is usually…

Computation and Language · Computer Science 2023-06-16 Xiaoming Shi , Zeming Liu , Chuan Wang , Haitao Leng , Kui Xue , Xiaofan Zhang , Shaoting Zhang

Developing conversational agents to interact with patients and provide primary clinical advice has attracted increasing attention due to its huge application potential, especially in the time of COVID-19 Pandemic. However, the training of…

Computation and Language · Computer Science 2022-08-02 Wenge Liu , Jianheng Tang , Yi Cheng , Wenjie Li , Yefeng Zheng , Xiaodan Liang

Large language models (LLMs) are becoming increasingly popular in the field of psychological counseling. However, when human therapists work with LLMs in therapy sessions, it is hard to understand how the model gives the answers. To address…

Computation and Language · Computer Science 2025-03-06 Keqi Chen , Zekai Sun , Huijun Lian , Yingming Gao , Ya Li

Large language models (LLMs) are capable of many natural language tasks, yet they are far from perfect. In health applications, grounding and interpreting domain-specific and non-linguistic data is crucial. This paper investigates the…

Computation and Language · Computer Science 2024-04-30 Yubin Kim , Xuhai Xu , Daniel McDuff , Cynthia Breazeal , Hae Won Park

With ChatGPT's release, conversational prompting has become the most popular form of human-LLM interaction. However, its effectiveness is limited for more complex tasks involving reasoning, creativity, and iteration. Through a systematic…

Human-Computer Interaction · Computer Science 2024-04-02 Jie Gao , Simret Araya Gebreegziabher , Kenny Tsu Wei Choo , Toby Jia-Jun Li , Simon Tangi Perrault , Thomas W. Malone

Adherence to healthy diets reduces chronic illness risk, yet rates remain low. Large Language Models (LLMs) are increasingly used for health communication but often struggle to engage individuals with ambivalent intentions at a pivotal…

Human-Computer Interaction · Computer Science 2025-11-05 Michelle Bak , Kexin Quan , Tre Tomaszewski , Jessie Chin

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

This study investigates the integration and impact of Large Language Models (LLMs), like ChatGPT, in India's healthcare sector. Our research employs a dual approach, engaging both general users and medical professionals through surveys and…

Human-Computer Interaction · Computer Science 2024-01-30 Aryaman Raina , Prateek Mishra , Harshit goyal , Dhruv Kumar

The primary aim of this research was to address the limitations observed in the medical knowledge of prevalent large language models (LLMs) such as ChatGPT, by creating a specialized language model with enhanced accuracy in medical advice.…

Computation and Language · Computer Science 2023-06-27 Yunxiang Li , Zihan Li , Kai Zhang , Ruilong Dan , Steve Jiang , You Zhang

Large language models (LLMs) are entering clinician workflows, yet evaluations rarely measure how clinician reasoning shapes model behavior during clinical interactions. We combined 61 New England Journal of Medicine Case Records with 92…

People increasingly hold sustained, open-ended conversations with large language models (LLMs). Public reports and early studies suggest that, in such settings, models can reinforce delusional or conspiratorial ideation or even amplify…

Human-Computer Interaction · Computer Science 2026-04-09 Peter Kirgis , Ben Hawriluk , Sherrie Feng , Aslan Bilimer , Sam Paech , Zeynep Tufekci

If 100 people issue the same search query, they may have 100 different goals. While existing work on user-centric AI evaluation highlights the importance of aligning systems with fine-grained user intents, current search evaluation methods…

Human-Computer Interaction · Computer Science 2025-09-24 Yoonseo Choi , Eunhye Kim , Hyunwoo Kim , Donghyun Park , Honggu Lee , Jinyoung Kim , Juho Kim

Given the current social distance restrictions across the world, most individuals now use social media as their major medium of communication. Millions of people suffering from mental diseases have been isolated due to this, and they are…

Machine Learning · Computer Science 2022-07-05 Iqra Ameer , Muhammad Arif , Grigori Sidorov , Helena Gòmez-Adorno , Alexander Gelbukh

Large language models (LLMs) increasingly serve as interactive healthcare resources, yet user acceptance remains underexplored. This study examines how ease of use, perceived usefulness, trust, and risk perception interact to shape…

Artificial Intelligence · Computer Science 2025-03-04 Avishek Choudhury , Yeganeh Shahsavar , Hamid Shamszare

As ChatGPT and other Large Language Model (LLM)-based AI chatbots become increasingly integrated into individuals' daily lives, important research questions arise. What concerns and risks do these systems pose for individual users? What…

Computers and Society · Computer Science 2025-08-15 Chengen Wang , Murat Kantarcioglu

Recent advances in generative AI, such as ChatGPT, have transformed access to information in education, knowledge-seeking, and everyday decision-making. However, in many developing regions, access remains a challenge due to the persistent…

Human-Computer Interaction · Computer Science 2025-05-15 Hiba Eltigani , Rukhshan Haroon , Asli Kocak , Abdullah Bin Faisal , Noah Martin , Fahad Dogar

With large language models (LLMs), conversational search engines shift how users retrieve information from the web by enabling natural conversations to express their search intents over multiple turns. Users' natural conversation embodies…

Human-Computer Interaction · Computer Science 2024-07-19 Hyunwoo Kim , Yoonseo Choi , Taehyun Yang , Honggu Lee , Chaneon Park , Yongju Lee , Jin Young Kim , Juho Kim

Large language models (LLMs) are increasingly integrated into daily life through conversational interfaces, processing user data via natural language inputs and exhibiting advanced reasoning capabilities, which raises new concerns about…

Human-Computer Interaction · Computer Science 2026-02-12 Zhuoyang Li , Yanlai Wu , Yao Li , Xinning Gui , Yuhan Luo

Background: User reviews of Telehealth and Patient Portal mobile applications (apps) hereon referred to as electronic health (eHealth) apps are a rich source of unsolicited patient feedback, revealing critical insights into patient…

Human-Computer Interaction · Computer Science 2025-11-25 Timoteo Kelly , Abdulkadir Korkmaz , Samuel Mallet , Connor Souders , Sadra Aliakbarpour , Praveen Rao
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