Related papers: Ghosting the Machine: Stop Calling Human-Agent Rel…
Dreams of machines rivaling human intelligence have shaped the field of AI since its inception. Yet, the very meaning of human-level AI or artificial general intelligence (AGI) remains elusive and contested. Definitions of AGI embrace a…
We present a review of personality in neural conversational agents (CAs), also called chatbots. First, we define Personality, Persona, and Profile. We explain all personality schemes which have been used in CAs, and list models under the…
Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains:…
Current conversational agents (CA) have seen improvement in conversational quality in recent years due to the influence of large language models (LLMs) like GPT3. However, two key categories of problem remain. Firstly there are the unique…
Prosocial behaviors, such as helping others, are well-known to enhance human well-being. While there is a growing trend of humans helping AI agents, it remains unclear whether the well-being benefits of helping others extend to interactions…
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great…
Advances in artificial intelligence have transformed the paradigm of human-computer interaction, with the development of conversational AI systems playing a pivotal role. These systems employ technologies such as natural language processing…
What is agency, and why does it matter? In this work, we draw from the political science and philosophy literature and give two competing visions of what it means to be an (ethical) agent. The first view, which we term mechanistic, is…
A growing literature on speech interruptions describes how people interrupt one another with speech, but these behaviours have not yet been implemented in the design of artificial agents which interrupt. Perceptions of a prototype proactive…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Voice-based communication is often cited as one of the most `natural' ways in which humans and robots might interact, and the recent availability of accurate automatic speech recognition and intelligible speech synthesis has enabled…
Following the recent release of various Artificial Intelligence (AI) based Conversation Agents (CAs), adolescents are increasingly using CAs for interactive knowledge discovery on sensitive topics, including mental and sexual health topics.…
Current AI approaches have frequently been used to help personalize many aspects of medical experiences and tailor them to a specific individuals' needs. However, while such systems consider medically-relevant information, they ignore…
Conversational agents that mimic people have raised questions about the ethics of anthropomorphizing machines with human social identity cues. Critics have also questioned assumptions of identity neutrality in humanlike agents. Recent work…
As AI systems take on greater autonomy, a quiet anxiety has settled over the HCI community: human agency is eroding. Users no longer control execution, interfaces recede, and machines decide. We argue that this anxiety, while…
The development of AI agents based on large, open-domain language models (LLMs) has paved the way for the development of general-purpose AI assistants that can support human in tasks such as writing, coding, graphic design, and scientific…
Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI…
Against rising global loneliness, AI companions promise connection, yet accumulating evidence suggests that, for some users and contexts, intensive companion-style use can correlate with increased loneliness and reduced offline…
We live in an emerging hyper-connected era in which people are in contact and interacting with an increasing number of other people and devices. Increasingly, modern IT systems form networks of humans and machines that interact with one…