Related papers: Comparing Design Metaphors and User-Driven Metapho…
The ability of a dialog system to express consistent language style during conversations has a direct, positive impact on its usability and on user satisfaction. Although previous studies have demonstrated that style transfer is feasible…
The principle of abstraction guides the design of interactive systems, yet we lack a conceptual framework to understand how it shapes interaction design. Existing models, such as the gulfs of execution and evaluation, do not explicitly…
The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…
As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…
A chatbot's personality design is key to interaction quality. As chatbots evolved from rule-based systems to those powered by large language models (LLMs), evaluating the effectiveness of their personality design has become increasingly…
Although emotions are universal concepts, transferring the different shades of emotion from one language to another may not always be straightforward for human translators, let alone for machine translation systems. Moreover, the cognitive…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
We present metrics for evaluating dialog systems through a psychologically-grounded "human" lens in which conversational agents express a diversity of both states (e.g., emotion) and traits (e.g., personality), just as people do. We present…
Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation…
This study investigates how undergraduate students engage with ChatGPT in self-directed learning contexts. Analyzing naturalistic interaction logs, we identify five dominant use categories of ChatGPT: information seeking, content…
Chatter on social media is 20% bots and 80% humans. Chatter by bots and humans is consistently different: bots tend to use linguistic cues that can be easily automated while humans use cues that require dialogue understanding. Bots use…
User reviews on e-commerce and review sites are crucial for making purchase decisions, although creating detailed reviews is time-consuming and labor-intensive. In this study, we propose a novel use of dialogue systems to facilitate user…
Haptic sensing can provide a new dimension to enhance people's musical and cinematic experiences. However, designing a haptic pattern is neither intuitive nor trivial. Imagined haptic patterns tend to be different from experienced ones. As…
Software engineers make use of design patterns for reasons that range from performance to code comprehensibility. Several design patterns capturing the body of knowledge of best practices have been proposed in the past, namely creational,…
Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…
With the servitization of business, understanding how users experience services becomes a crucial success factor for companies. Therefore, there is a need to include feedback from user experiences in the software engineering process.…
We present a design framework for friendship-supportive youth social media, derived from a synthesis of five empirical studies with 331 youth participants (ages 13-25) using interviews, co-design, surveys, diary studies, and a field…
Robots are increasingly being deployed in public spaces. However, the general population rarely has the opportunity to nominate what they would prefer or expect a robot to do in these contexts. Since most people have little or no experience…
Social media platforms are extensively used for sharing personal emotions, daily activities, and various life events, keeping people updated with the latest happenings. From the moment a user creates an account, they continually expand…
Online social network analysis has attracted great attention with a vast number of users sharing information and availability of APIs that help to crawl online social network data. In this paper, we study the research studies that are…