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The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
Designing conversational user interface experience is complicated because conversation comes with many expectations. When these expectations are met, we feel the interface is natural, but once violated, we feel something is amiss. The last…
The past decade has observed a significant advancement in AI with deep learning-based models being deployed in diverse scenarios, including safety-critical applications. As these AI systems become deeply embedded in our societal…
In the early stages of the design process, designers explore opportunities by discovering unmet needs and developing innovative concepts as potential solutions. From a human-centered design perspective, designers must develop empathy with…
Artificial intelligence is seen as increasingly important, and potentially profoundly so, but the fields of AI ethics and AI engineering have not fully recognized that these technologies, including large language models (LLMs), will have…
Integrating cognitive ergonomics with LLMs is crucial for improving safety, reliability, and user satisfaction in human-AI interactions. Current LLM designs often lack this integration, resulting in systems that may not fully align with…
This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…
This book chapter delves into the pressing need to "queer" the ethics of AI to challenge and re-evaluate the normative suppositions and values that underlie AI systems. The chapter emphasizes the ethical concerns surrounding the potential…
Video games are one of the richest and most popular forms of human-computer interaction and, hence, their role is critical for our understanding of human behaviour and affect at a large scale. As artificial intelligence (AI) tools are…
The transition of Artificial Intelligence (AI) from a lab-based science to live human contexts brings into sharp focus many historic, socio-cultural biases, inequalities, and moral dilemmas. Many questions that have been raised regarding…
As artificial intelligence (AI) and robotics increasingly permeate society, ensuring the ethical behavior of these systems has become paramount. This paper contends that transparency in AI decision-making processes is fundamental to…
Designing a safe, trusted, and ethical AI may be practically impossible; however, designing AI with safe, trusted, and ethical use in mind is possible and necessary in safety and mission-critical domains like aerospace. Safe, trusted, and…
Large language model (LLM)-based AI agents are increasingly capable of complex clinical reasoning and may soon participate in medical decision-making with limited or no real-time human oversight. This shift raises fundamental questions…
The integration of artificial intelligence (AI) in medical imaging raises crucial ethical concerns at every stage of its development, from data collection to deployment. Addressing these concerns is essential for ensuring that AI systems…
There is still a significant gap between expectations and the successful adoption of AI to innovate and improve businesses. Due to the emergence of deep learning, AI adoption is more complex as it often incorporates big data and the…
Recent advances in AI are integrating AI into the fabric of human social life, creating transformative, co-shaping relationships between humans and AI. This trend makes it urgent to investigate how these systems, in turn, shape their users.…
"Human-aware" has become a popular keyword used to describe a particular class of AI systems that are designed to work and interact with humans. While there exists a surprising level of consistency among the works that use the label…
Explainable AI (XAI) is often promoted with the idea of helping users understand how machine learning models function and produce predictions. Still, most of these benefits are reserved for those with specialized domain knowledge, such as…
Conversational human-AI interaction (CHAI) have recently driven mainstream adoption of AI. However, CHAI poses two key challenges for designers and researchers: users frequently have ambiguous goals and an incomplete understanding of AI…
This paper introduces Enactive Artificial Intelligence (eAI) as an intersectional gender-inclusive stance towards AI. AI design is an enacted human sociocultural practice that reflects human culture and values. Unrepresentative AI design…