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Despite recent advances in understanding and leveraging long-range conversational memory, existing benchmarks still lack systematic evaluation of large language models(LLMs) across diverse memory dimensions, particularly in multi-session…

Computation and Language · Computer Science 2026-01-08 Ye Shen , Dun Pei , Yiqiu Guo , Junying Wang , Yijin Guo , Zicheng Zhang , Qi Jia , Jun Zhou , Guangtao Zhai

Long-term memory systems enable conversational agents based on large language models (LLMs) to retain, retrieve, and apply user-specific information across multi-session interactions. However, existing evaluations mainly assess…

Information Retrieval · Computer Science 2026-05-21 Zhen Tao , Jinxiang Zhao , Peng Liu , Dinghao Xi , Yanfang Chen , Wei Xu , Zhiyu Li

A common approach to personalization in large language models (LLMs) is to incorporate a subset of the user memory into the prompt at inference time to guide the model's generation. Existing methods select these subsets primarily using…

Artificial Intelligence · Computer Science 2026-04-17 Jillian Fisher , Jennifer Neville , Chan Young Park

As Large Language Models (LLMs) evolve into lifelong AI assistants, LLM personalization has become a critical frontier. However, progress is currently bottlenecked by the absence of a gold-standard evaluation benchmark. Existing benchmarks…

Computation and Language · Computer Science 2026-05-12 Jianfei Xiao , Xiang Yu , Chengbing Wang , Wuqiang Zheng , Xinyu Lin , Kaining Liu , Hongxun Ding , Yang Zhang , Wenjie Wang , Fuli Feng , Xiangnan He

Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing…

Computation and Language · Computer Science 2025-03-10 Xuanqing Liu , Luyang Kong , Wei Niu , Afshin Khashei , Belinda Zeng , Steve Johnson , Jon Jay , Davor Golac , Matt Pope

Personalization plays a critical role in numerous language tasks and applications, since users with the same requirements may prefer diverse outputs based on their individual interests. This has led to the development of various…

Computation and Language · Computer Science 2024-09-19 Jiongnan Liu , Yutao Zhu , Shuting Wang , Xiaochi Wei , Erxue Min , Yu Lu , Shuaiqiang Wang , Dawei Yin , Zhicheng Dou

In various work contexts, such as meeting scheduling, collaborating, and project planning, collective decision-making is essential but often challenging due to diverse individual preferences, varying work focuses, and power dynamics among…

Computation and Language · Computer Science 2025-08-13 Marios Papachristou , Longqi Yang , Chin-Chia Hsu

Users often omit essential details in their requests to LLM-based agents, resulting in under-specified inputs for tool use. This poses a fundamental challenge for tool-augmented agents, as API execution typically requires complete…

Computation and Language · Computer Science 2026-04-21 Yejin Yoon , Minseo Kim , Taeuk Kim

Large language models have advanced web agents, yet current agents lack personalization capabilities. Since users rarely specify every detail of their intent, practical web agents must be able to interpret ambiguous queries by inferring…

Computation and Language · Computer Science 2026-05-28 Serin Kim , Sangam Lee , Dongha Lee

Large language model (LLM) agents are constrained by limited context windows, necessitating external memory systems for long-term information understanding. Current memory-augmented agents typically depend on pre-defined instructions and…

Computation and Language · Computer Science 2025-10-01 Yu Wang , Ryuichi Takanobu , Zhiqi Liang , Yuzhen Mao , Yuanzhe Hu , Julian McAuley , Xiaojian Wu

Memory is a critical component in large language model (LLM)-based agents, enabling them to store and retrieve past executions to improve task performance over time. In this paper, we conduct an empirical study on how memory management…

Artificial Intelligence · Computer Science 2025-10-14 Zidi Xiong , Yuping Lin , Wenya Xie , Pengfei He , Zirui Liu , Jiliang Tang , Himabindu Lakkaraju , Zhen Xiang

Large language models often suffer from fact loss, timeline confusion, persona drift, and reduced stability during long-range interaction, especially under high-noise knowledge bases, context clearing, and cross-model transfer. To address…

Artificial Intelligence · Computer Science 2026-05-15 Zhao Yang , Wang Huan , Li Yingshuo , Tu Haomiao , Lin Hujite

The proliferation of AI agents, with their complex and context-dependent actions, renders conventional privacy paradigms obsolete. This position paper argues that the current model of privacy management, rooted in a user's unilateral…

Human-Computer Interaction · Computer Science 2025-08-12 Shuning Zhang , Ying Ma , Jingruo Chen , Simin Li , Xin Yi , Hewu Li

Large Language Models (LLMs) are increasingly deployed in human-centric applications, yet they often fail to provide substantive emotional support. While Reinforcement Learning (RL) has been utilized to enhance empathy of LLMs, existing…

Computation and Language · Computer Science 2026-01-19 Chengbing Wang , Wuqiang Zheng , Yang Zhang , Fengbin Zhu , Junyi Cheng , Yi Xie , Wenjie Wang , Fuli Feng

Recent advancements in generative AI have significantly increased interest in personalized agents. With increased personalization, there is also a greater need for being able to trust decision-making and action taking capabilities of these…

Information Retrieval · Computer Science 2025-04-10 Chirag Shah , Hideo Joho , Kirandeep Kaur , Preetam Prabhu Srikar Dammu

With the growing demand for intelligent in-vehicle experiences, vehicle-based agents are evolving from simple assistants to long-term companions. This evolution requires agents to continuously model multi-user preferences and make reliable…

Artificial Intelligence · Computer Science 2026-03-26 Yuhao Chen , Yi Xu , Xinyun Ding , Xiang Fang , Shuochen Liu , Luxi Lin , Qingyu Zhang , Ya Li , Quan Liu , Tong Xu

User satisfaction with AI assistants is highly personalized: the same response may satisfy one user but disappoint another depending on what each user expects and what they have asked for before. Existing automatic evaluation methods mostly…

Computation and Language · Computer Science 2026-05-29 Zhefan Wang , Zhiqiang Guo , Weizhi Ma , Min Zhang , Quanjia Yan , Hengliang Luo

Large language models (LLMs) achieve remarkable success in natural language processing (NLP). In practical scenarios like recommendations, as users increasingly seek personalized experiences, it becomes crucial to incorporate user…

Information Retrieval · Computer Science 2025-04-02 Langming Liu , Shilei Liu , Yujin Yuan , Yizhen Zhang , Bencheng Yan , Zhiyuan Zeng , Zihao Wang , Jiaqi Liu , Di Wang , Wenbo Su , Pengjie Wang , Jian Xu , Bo Zheng

E-commerce search systems rely on modeling user behavior to estimate item relevance and user preference, which are typically assumed to be stable and independently learnable signals. However, in practice, user interactions are jointly…

Information Retrieval · Computer Science 2026-05-11 Haoqian Zhang , Ziyuan Yang , Yi Zhang

Current Graphical User Interface (GUI) agents operate primarily under a reactive paradigm: a user must provide an explicit instruction for the agent to execute a task. However, an intelligent AI assistant should be proactive, which is…

Artificial Intelligence · Computer Science 2026-03-10 Yuxiang Chai , Shunye Tang , Han Xiao , Rui Liu , Hongsheng Li