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The rapid evolution of Large Language Model (LLM) agents has produced diverse interaction paradigms, yet few production systems integrate multiple paradigms within a unified architecture. This paper presents a systematic analysis of three…
We introduce a dynamic benchmarking system for conversational agents that evaluates their performance through a single, simulated, and lengthy user$\leftrightarrow$agent interaction. The interaction is a conversation between the user and…
Contemporary multi-agent systems encounter persistent challenges in cross-platform interoperability, dynamic task scheduling, and efficient resource sharing. Agents with heterogeneous implementations often lack standardized interfaces;…
Training task-completion dialogue agents with reinforcement learning usually requires a large number of real user experiences. The Dyna-Q algorithm extends Q-learning by integrating a world model, and thus can effectively boost training…
Explainable AI (XAI) aims to provide insights into the decisions made by AI models. To date, most XAI approaches provide only one-time, static explanations, which cannot cater to users' diverse knowledge levels and information needs.…
Full-duplex speech interaction, as the most natural and intuitive mode of human communication, is driving artificial intelligence toward more human-like conversational systems. Traditional cascaded speech processing pipelines suffer from…
We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations,…
Real-world software engineering tasks require coding agents that can operate on massive repositories, sustain long-horizon sessions, and reliably coordinate complex toolchains at test time. Existing research-grade coding agents offer…
Enterprise software organizations face an escalating challenge in maintaining the integrity, security, and freshness of codebases that span hundreds of repositories, multiple programming languages, and thousands of interdependent packages.…
Current AI counseling systems struggle with maintaining effective long-term client engagement. Through formative research with counselors and a systematic literature review, we identified five key design considerations for AI counseling…
Job interviews play a critical role in shaping one's career, yet practicing interview skills can be challenging, especially without access to human coaches or peers for feedback. Recent advancements in large language models (LLMs) present…
In recent years, latent variable models, such as the Conditional Variational Auto Encoder (CVAE), have been applied to both personalized and empathetic dialogue generation. Prior work have largely focused on generating diverse dialogue…
Conversational Information Seeking has evolved rapidly in the last few years with the development of Large Language Models providing the basis for interpreting and responding in a naturalistic manner to user requests. iKAT emphasizes the…
Crowdsourced dialogue corpora are usually limited in scale and topic coverage due to the expensive cost of data curation. This would hinder the generalization of downstream dialogue models to open-domain topics. In this work, we leverage…
Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As…
Deep search agents, which aim to answer complex questions requiring reasoning across multiple documents, can significantly speed up the information-seeking process. Collecting human annotations for this application is prohibitively…
Web agents based on large language models have demonstrated promising capability in automating web tasks. However, current web agents struggle to reason out sensible actions due to the limitations of predicting environment changes, and…
Large Language Models have demonstrated remarkable capabilities in open-domain dialogues. However, current methods exhibit suboptimal performance in service dialogues, as they rely on noisy, low-quality human conversation data. This…
The greatest challenges in building sophisticated open-domain conversational agents arise directly from the potential for ongoing mixed-initiative multi-turn dialogues, which do not follow a particular plan or pursue a particular fixed…
Human-robot collaboration (HRC) has become increasingly relevant in industrial, household, and commercial settings. However, the effectiveness of such collaborations is highly dependent on the human and robots' situational awareness of the…