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Low technology and eHealth literacy among older adults in retirement communities hinder engagement with digital tools. To address this, we designed an LLM-powered chatbot prototype using a human-centered approach for a local retirement…

Human-Computer Interaction · Computer Science 2025-04-29 Luna Xingyu Li , Ray-yuan Chung , Feng Chen , Wenyu Zeng , Yein Jeon , Oleg Zaslavsky

Access to mental health support remains limited, particularly in marginalized communities where structural and cultural barriers hinder timely care. This paper explores the potential of AI-enabled chatbots as a scalable solution, focusing…

Computers and Society · Computer Science 2024-10-07 Rawan AlMakinah , Andrea Norcini-Pala , Lindsey Disney , M. Abdullah Canbaz

ChatGPT is a large language model (LLM) created by OpenAI that has been carefully trained on a large amount of data. It has revolutionized the field of natural language processing (NLP) and has pushed the boundaries of LLM capabilities.…

Computation and Language · Computer Science 2023-07-18 Salman Mohamadi , Ghulam Mujtaba , Ngan Le , Gianfranco Doretto , Donald A. Adjeroh

Cognitive health in older adults presents a growing challenge. Although conversational interventions show feasibility in improving cognitive wellness, human caregiver resources remain overloaded. AI-based chatbots have shown promise, yet…

Computers and Society · Computer Science 2025-06-06 Zhengbang Yang , Junyuan Hong , Yijiang Pang , Jiayu Zhou , Zhuangdi Zhu

Generative AI tools, particularly those utilizing large language models (LLMs), are increasingly used in everyday contexts. While these tools enhance productivity and accessibility, little is known about how Deaf and Hard of Hearing (DHH)…

Human-Computer Interaction · Computer Science 2025-01-23 Shuxu Huffman , Si Chen , Kelly Avery Mack , Haotian Su , Qi Wang , Raja Kushalnagar

Japan faces many challenges related to its aging society, including increasing rates of cognitive decline in the population and a shortage of caregivers. Efforts have begun to explore solutions using artificial intelligence (AI), especially…

The rapid adoption of Generative AI, including LLM-based chatbots like ChatGPT, has highlighted the need for accessible ways to support public understanding and AI literacy. To address this need, we introduce a game-based, interactive…

Computation and Language · Computer Science 2026-05-21 Francesca Padovani , Malvina Nissim

Hundreds of millions of people rely on large language models (LLMs) for education, work, and even healthcare. Yet these models are known to reproduce and amplify social biases present in their training data. Moreover, text-based interfaces…

Computation and Language · Computer Science 2026-03-24 Carolin Holtermann , Minh Duc Bui , Kaitlyn Zhou , Valentin Hofmann , Katharina von der Wense , Anne Lauscher

As generative AI (GenAI) becomes increasingly widespread, it is crucial to equip users, particularly vulnerable populations such as older adults (65 and older), with the knowledge to understand its benefits and potential risks. Older adults…

Human-Computer Interaction · Computer Science 2025-06-10 Eunhye Grace Ko , Shaini Nanayakkara , Earl W. Huff

LGBTQ+ individuals are increasingly turning to chatbots powered by large language models (LLMs) to meet their mental health needs. However, little research has explored whether these chatbots can adequately and safely provide tailored…

Human-Computer Interaction · Computer Science 2024-02-15 Zilin Ma , Yiyang Mei , Yinru Long , Zhaoyuan Su , Krzysztof Z. Gajos

The goal of this study is to identify factors that support and enhance older adults' creative experiences in human-robot co-creativity. Because the research into the use of robots for creativity support with older adults remains…

Human-Computer Interaction · Computer Science 2025-06-24 Marianne Bossema , Somaya Ben Allouch , Aske Plaat , Rob Saunders

In a rapidly evolving digital landscape autonomous tools and robots are becoming commonplace. Recognizing the significance of this development, this paper explores the integration of Large Language Models (LLMs) like Generative pre-trained…

Human-Computer Interaction · Computer Science 2024-03-22 Younes Lakhnati , Max Pascher , Jens Gerken

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Healthcare systems around the world are grappling with issues like inefficient diagnostics, rising costs, and limited access to specialists. These problems often lead to delays in treatment and poor health outcomes. Most current AI and deep…

Artificial Intelligence · Computer Science 2025-12-22 Maliha Tabassum , M Shamim Kaiser

LLM-based chatbots like ChatGPT have become popular tools for assisting with coding tasks. However, they often produce isolated responses and lack mechanisms for social learning or contextual grounding. In contrast, online coding…

Human-Computer Interaction · Computer Science 2026-01-29 Junling Wang , Lahari Goswami , Gustavo Kreia Umbelino , Kiara Chau , Mrinmaya Sachan , April Yi Wang

High-tech Augmentative and Alternative Communication (AAC) has been rapidly advancing in recent years due to the increased use of large language models (LLMs) like ChatGPT, but many of these techniques are integrated without the inclusion…

Human-Computer Interaction · Computer Science 2025-08-06 Lara J. Martin , Malathy Nagalakshmi

Conversational LLMs function as black box systems, leaving users guessing about why they see the output they do. This lack of transparency is potentially problematic, especially given concerns around bias and truthfulness. To address this…

Previous researchers have proposed intelligent systems for therapeutic monitoring of cognitive impairments. However, most existing practical approaches for this purpose are based on manual tests. This raises issues such as excessive…

Our work addresses the challenges older adults face with commercial Voice Assistants (VAs), notably in conversation breakdowns and error handling. Traditional methods of collecting user experiences-usage logs and post-hoc interviews-do not…

Human-Computer Interaction · Computer Science 2024-09-25 Amama Mahmood , Junxiang Wang , Chien-Ming Huang

Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…

Human-Computer Interaction · Computer Science 2025-10-09 Niharika Mathur , Tamara Zubatiy , Agata Rozga , Elizabeth Mynatt
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