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LLM-based agents can complete tasks correctly yet still frustrate users through poor interaction patterns, such as excessive confirmations, opaque reasoning, or misaligned pacing. Current benchmarks evaluate task accuracy but overlook how…

Human-Computer Interaction · Computer Science 2026-02-09 Jialin Li , Zhenhao Chen , Hanjun Luo , Hanan Salam

Reinforcement learning (RL) is increasingly being used in the healthcare domain, particularly for the development of personalized health adaptive interventions. Inspired by the success of Large Language Models (LLMs), we are interested in…

Machine Learning · Computer Science 2025-01-14 Karine Karine , Benjamin M. Marlin

Recent work in large language modeling (LLMs) has used fine-tuning to align outputs with the preferences of a prototypical user. This work assumes that human preferences are static and homogeneous across individuals, so that aligning to a a…

Applying large language models (LLMs) to assist in psycho-counseling is an emerging and meaningful approach, driven by the significant gap between patient needs and the availability of mental health support. However, current LLMs struggle…

Computation and Language · Computer Science 2026-04-14 Mian Zhang , Shaun M. Eack , Zhiyu Zoey Chen

As Large Language Models (LLMs) evolve into lifelong AI assistants, LLM personalization has become a critical frontier. However, progress is currently bottlenecked by the absence of a gold-standard evaluation benchmark. Existing benchmarks…

Computation and Language · Computer Science 2026-05-12 Jianfei Xiao , Xiang Yu , Chengbing Wang , Wuqiang Zheng , Xinyu Lin , Kaining Liu , Hongxun Ding , Yang Zhang , Wenjie Wang , Fuli Feng , Xiangnan He

Large Language Models (LLMs) exhibit remarkably powerful capabilities. One of the crucial factors to achieve success is aligning the LLM's output with human preferences. This alignment process often requires only a small amount of data to…

Before being deployed for user-facing applications, developers align Large Language Models (LLMs) to user preferences through a variety of procedures, such as Reinforcement Learning From Human Feedback (RLHF) and Direct Preference…

Computation and Language · Computer Science 2024-06-10 Michael J. Ryan , William Held , Diyi Yang

Self-preference is a fundamental feature of biological organisms. Since large language models (LLMs) lack sentience, they might be expected to avoid such distortions. Yet, across 72 experiments and ~41,000 queries, we discovered massive…

Artificial Intelligence · Computer Science 2026-05-20 Steven A. Lehr , Mary Cipperman , Mahzarin R. Banaji

Pretrained large language models (LLMs) are becoming increasingly powerful and ubiquitous in mainstream applications such as being a personal assistant, a dialogue model, etc. As these models become proficient in deducing user preferences…

Computation and Language · Computer Science 2023-02-22 Varshini Subhash

Large Language Models (LLMs) have quickly become an invaluable assistant for a variety of tasks. However, their effectiveness is constrained by their ability to tailor responses to human preferences and behaviors via personalization. Prior…

Computation and Language · Computer Science 2024-11-21 Lucie Charlotte Magister , Katherine Metcalf , Yizhe Zhang , Maartje ter Hoeve

Current human-AI alignment and evaluation methods for large language models (LLMs) often rely on preference signals collected immediately after an interaction. This practice implicitly treats preference as static, even though many…

Human-Computer Interaction · Computer Science 2026-05-06 Simret Araya Gebreegziabher , Allison E Sproul , Yinuo Yang , Chaoran Chen , Diego Gómez-Zará , Toby Jia-Jun Li

Large language models (LLMs) have significantly advanced Natural Language Processing (NLP) tasks in recent years. However, their universal nature poses limitations in scenarios requiring personalized responses, such as recommendation…

Computation and Language · Computer Science 2024-11-08 Stanisław Woźniak , Bartłomiej Koptyra , Arkadiusz Janz , Przemysław Kazienko , Jan Kocoń

Modern large language models (LLMs) are optimized for human-aligned responses using Reinforcement Learning from Human Feedback (RLHF). However, existing RLHF approaches assume a universal preference model and fail to account for individual…

Machine Learning · Computer Science 2025-03-11 Idan Shenfeld , Felix Faltings , Pulkit Agrawal , Aldo Pacchiano

Human feedback is increasingly used to steer the behaviours of Large Language Models (LLMs). However, it is unclear how to collect and incorporate feedback in a way that is efficient, effective and unbiased, especially for highly subjective…

Computation and Language · Computer Science 2023-10-12 Hannah Rose Kirk , Andrew M. Bean , Bertie Vidgen , Paul Röttger , Scott A. Hale

Existing benchmarks for large language models (LLMs) predominantely focus on assessing their capabilities through verifiable tasks. Such objective and static benchmarks offer limited utility for practical LLM selection, making it difficult…

Computation and Language · Computer Science 2025-08-14 Qi Jia , Xiujie Song , Zicheng Zhang , Yijin Guo , Kaiwei Zhang , Zijian Chen , Guangtao Zhai

Large Language Models (LLMs) have demonstrated exceptional capabilities in solving various tasks, progressively evolving into general-purpose assistants. The increasing integration of LLMs into society has sparked interest in whether they…

Computation and Language · Computer Science 2025-10-20 Yuan Li , Yue Huang , Hongyi Wang , Ying Cheng , Xiangliang Zhang , James Zou , Lichao Sun

Recent advances in Large Language Models (LLMs) have demonstrated promising performance in sequential recommendation tasks, leveraging their superior language understanding capabilities. However, existing LLM-based recommendation approaches…

Information Retrieval · Computer Science 2024-12-10 Minglai Shao , Hua Huang , Qiyao Peng , Hongtao Liu

A personalized LLM should remember user facts, apply them correctly, and adapt over time to provide responses that the user prefers. Existing LLM personalization benchmarks are largely centered on two axes: accurately recalling user…

Machine Learning · Computer Science 2025-12-16 Md Awsafur Rahman , Adam Gabrys , Doug Kang , Jingjing Sun , Tian Tan , Ashwin Chandramouli

Despite the many use cases for large language models (LLMs) in creating personalized chatbots, there has been limited research on evaluating the extent to which the behaviors of personalized LLMs accurately and consistently reflect specific…

Computation and Language · Computer Science 2024-04-03 Hang Jiang , Xiajie Zhang , Xubo Cao , Cynthia Breazeal , Deb Roy , Jad Kabbara

In this work, we introduce the task of life-long personalization of large language models. While recent mainstream efforts in the LLM community mainly focus on scaling data and compute for improved capabilities of LLMs, we argue that it is…

Computation and Language · Computer Science 2024-12-18 Tiannan Wang , Meiling Tao , Ruoyu Fang , Huilin Wang , Shuai Wang , Yuchen Eleanor Jiang , Wangchunshu Zhou