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This work explores the impact of moderation on users' enjoyment of conversational AI systems. While recent advancements in Large Language Models (LLMs) have led to highly capable conversational AIs that are increasingly deployed in…

Human-Computer Interaction · Computer Science 2023-04-21 Xiaoding Lu , Aleksey Korshuk , Zongyi Liu , William Beauchamp , Chai Research

The increasing sophistication of large language models (LLMs) has sparked growing concerns regarding their potential role in exacerbating ideological polarization through the automated generation of persuasive and biased content. This study…

Computation and Language · Computer Science 2025-06-18 . Pazzaglia , V. Vendetti , L. D. Comencini , F. Deriu , V. Modugno

Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…

Machine Learning · Computer Science 2023-01-27 Donghyun Son , Byounggyu Lew , Kwanghee Choi , Yongsu Baek , Seungwoo Choi , Beomjun Shin , Sungjoo Ha , Buru Chang

Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…

Computation and Language · Computer Science 2023-02-21 Meng Ye , Karan Sikka , Katherine Atwell , Sabit Hassan , Ajay Divakaran , Malihe Alikhani

As AI systems become more integrated into daily life, the need for safer and more reliable moderation has never been greater. Large Language Models (LLMs) have demonstrated remarkable capabilities, surpassing earlier models in complexity…

Artificial Intelligence · Computer Science 2026-01-13 Naseem Machlovi , Maryam Saleki , Innocent Ababio , Ruhul Amin

Large language models (LLMs) are increasingly used in content moderation systems, where ensuring fairness and neutrality is essential. In this study, we examine how persona adoption influences the consistency and fairness of harmful content…

Computation and Language · Computer Science 2025-10-31 Stefano Civelli , Pietro Bernardelle , Nardiena A. Pratama , Gianluca Demartini

We deal with the problem of localized in-video taxonomic human annotation in the video content moderation domain, where the goal is to identify video segments that violate granular policies, e.g., community guidelines on an online video…

Machine Learning · Computer Science 2022-10-19 Meghana Deodhar , Xiao Ma , Yixin Cai , Alex Koes , Alex Beutel , Jilin Chen

With the ongoing rapid adoption of Artificial Intelligence (AI)-based systems in high-stakes domains, ensuring the trustworthiness, safety, and observability of these systems has become crucial. It is essential to evaluate and monitor AI…

Computation and Language · Computer Science 2024-07-19 Krishnaram Kenthapadi , Mehrnoosh Sameki , Ankur Taly

This paper examines the challenges associated with achieving life-long superalignment in AI systems, particularly large language models (LLMs). Superalignment is a theoretical framework that aspires to ensure that superintelligent AI…

Computers and Society · Computer Science 2024-03-25 Gokul Puthumanaillam , Manav Vora , Pranay Thangeda , Melkior Ornik

The widespread dissemination of hate speech, harassment, harmful and sexual content, and violence across websites and media platforms presents substantial challenges and provokes widespread concern among different sectors of society.…

Computer Vision and Pattern Recognition · Computer Science 2024-11-27 Nouar AlDahoul , Myles Joshua Toledo Tan , Harishwar Reddy Kasireddy , Yasir Zaki

As social media has become a predominant mode of communication globally, the rise of abusive content threatens to undermine civil discourse. Recognizing the critical nature of this issue, a significant body of research has been dedicated to…

Computation and Language · Computer Science 2024-05-21 Xinyu Wang , Sai Koneru , Pranav Narayanan Venkit , Brett Frischmann , Sarah Rajtmajer

Moderating user-generated content on online platforms is crucial for balancing user safety and freedom of speech. Particularly in the United States, platforms are not subject to legal constraints prescribing permissible content. Each…

Ensuring content compliance with community guidelines is crucial for maintaining healthy online social environments. However, traditional human-based compliance checking struggles with scaling due to the increasing volume of user-generated…

Computers and Society · Computer Science 2024-09-16 Lucio La Cava , Andrea Tagarelli

Background: What counts as violence is neither self-evident nor universally agreed upon. While physical aggression is prototypical, contemporary societies increasingly debate whether exclusion, humiliation, online harassment or symbolic…

Physics and Society · Physics 2026-02-20 Mariachiara Stellato , Francesco Lancia , Chiara Galeazzi , Nico Curti

This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…

Human-Computer Interaction · Computer Science 2025-09-12 Lindsay Blackwell

As the volume of video content online grows exponentially, the demand for moderation of unsafe videos has surpassed human capabilities, posing both operational and mental health challenges. While recent studies demonstrated the merits of…

Computer Vision and Pattern Recognition · Computer Science 2025-08-08 Adi Levi , Or Levi , Sardhendu Mishra , Jonathan Morra

As debates on potential societal harm from artificial intelligence (AI) culminate in legislation and international norms, a global divide is emerging in both AI regulatory frameworks and international governance structures. In terms of…

Artificial Intelligence · Computer Science 2024-07-17 Sangchul Park

As Artificial Intelligence (AI) becomes increasingly integrated into our lives, the need for new norms is urgent. However, AI evolves at a much faster pace than the characteristic time of norm formation, posing an unprecedented challenge to…

Physics and Society · Physics 2024-07-01 Andrea Baronchelli

High-stakes applications rely on combining Artificial Intelligence (AI) and humans for responsive and reliable decision making. For example, content moderation in social media platforms often employs an AI-human pipeline to promptly remove…

Machine Learning · Computer Science 2025-08-14 Thodoris Lykouris , Wentao Weng

Content moderation at scale remains one of the most pressing challenges in today's digital ecosystem, where billions of user- and AI-generated artifacts must be continuously evaluated for policy violations. Although recent advances in large…