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Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into…
The prevalence of harmful content on social media platforms poses significant risks to users and society, necessitating more effective and scalable content moderation strategies. Current approaches rely on human moderators, supervised…
The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to…
Content moderation in online platforms faces persistent challenges due to the evolving complexity of user-generated content and the limitations of traditional rule-based and machine learning approaches. While recent advances in large…
Generative AI models ought to be useful and safe across cross-cultural contexts. One critical step toward this goal is understanding how AI models adhere to sociocultural norms. While this challenge has gained attention in NLP, existing…
While recent research has focused on developing safeguards for generative AI (GAI) model-level content safety, little is known about how content moderation to prevent malicious content performs for end-users in real-world GAI products. To…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
A core challenge in the development of increasingly capable AI systems is to make them safe and reliable by ensuring their behaviour is consistent with human values. This challenge, known as the alignment problem, does not merely apply to…
One trending application of LLM (large language model) is to use it for content moderation in online platforms. Most current studies on this application have focused on the metric of accuracy -- the extent to which LLMs make correct…
The rapid rise in popularity of Large Language Models (LLMs) with emerging capabilities has spurred public curiosity to evaluate and compare different LLMs, leading many researchers to propose their own LLM benchmarks. Noticing preliminary…
The progress of AI systems such as large language models (LLMs) raises increasingly pressing concerns about their safe deployment. This paper examines the value alignment problem for LLMs, arguing that current alignment strategies are…
Machine learning (ML) is widely used to moderate online content. Despite its scalability relative to human moderation, the use of ML introduces unique challenges to content moderation. One such challenge is predictive multiplicity: multiple…
Social media are shifting towards pluralism -- community-governed platforms where groups define their own norms. What violates rules in one community may be perfectly acceptable in another. Can AI models help moderate such pluralistic…
Content moderation is a central mechanism through which platforms attempt to balance user engagement with community governance. Yet existing research has largely treated moderation as a uniform intervention, overlooking how moderator…
The task of cultivating healthy communication in online communities becomes increasingly urgent, as gaming and social media experiences become progressively more immersive and life-like. We approach the challenge of moderating online…
Quantitative Artificial Intelligence (AI) Benchmarks have emerged as fundamental tools for evaluating the performance, capability, and safety of AI models and systems. Currently, they shape the direction of AI development and are playing an…
Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with…
Big models have greatly advanced AI's ability to understand, generate, and manipulate information and content, enabling numerous applications. However, as these models become increasingly integrated into everyday life, their inherent…
Large Language Models (LLMs) are being integrated into professional domains, yet their limitations in such high-stakes fields as law remain poorly understood. In response, this paper introduces examples of critical challenges to the…
Despite impressive performance in many benchmark datasets, AI models can still make mistakes, especially among out-of-distribution examples. It remains an open question how such imperfect models can be used effectively in collaboration with…