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This study investigates how different virtual agent (VA) behaviors influence subjects' perceptions and group decision-making. Participants carried out experimental group discussions with a VA exhibiting varying levels of engagement and…

Human-Computer Interaction · Computer Science 2024-02-27 Hanseob Kim , Bin Han , Jieun Kim , Muhammad Firdaus Syawaludin , Gerard Jounghyun Kim , Jae-In Hwang

When engaging in conversations, dialogue agents in a virtual simulation environment may exhibit their own emotional states that are unrelated to the immediate conversational context, a phenomenon known as self-emotion. This study explores…

Multiagent Systems · Computer Science 2024-08-06 Qiang Zhang , Jason Naradowsky , Yusuke Miyao

Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional…

Computation and Language · Computer Science 2018-06-04 Hao Zhou , Minlie Huang , Tianyang Zhang , Xiaoyan Zhu , Bing Liu

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

In recent years, online shopping has grown rapidly, especially during the COVID-19 period. However, it still lacks elements typical of physical stores, such as empathic support and personalised advice from a sales assistant. This study…

Human-Computer Interaction · Computer Science 2025-11-25 Maria Stella Albarelli

Addressing the critical shortage of mental health resources for effective screening, diagnosis, and treatment remains a significant challenge. This scarcity underscores the need for innovative solutions, particularly in enhancing the…

Computation and Language · Computer Science 2024-02-15 Maneesh Bilalpur , Mert Inan , Dorsa Zeinali , Jeffrey F. Cohn , Malihe Alikhani

The humans are affective and cognitive beings relying on memories for their individual and social identities. Also, human dyadic bonds require some common beliefs such as empathetic behaviour for better interaction. In this sense, research…

Computers and Society · Computer Science 2020-03-11 Nuno A. C. Henriques , Helder Coelho , Leonel Garcia-Marques

The domain of 3D talking head generation has witnessed significant progress in recent years. A notable challenge in this field consists in blending speech-related motions with expression dynamics, which is primarily caused by the lack of…

Computer Vision and Pattern Recognition · Computer Science 2025-06-10 Federico Nocentini , Claudio Ferrari , Stefano Berretti

Quantitative research of emotions in psychology and machine-learning methods for extracting emotion components from text messages open an avenue for physical science to explore the nature of stochastic processes in which emotions play a…

Social and Information Networks · Computer Science 2014-04-17 Bosiljka Tadic , Vladimir Gligorijevic , Marcin Skowron , Milovan Suvakov

Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…

Human-Computer Interaction · Computer Science 2020-08-20 Jessica Van Brummelen , Kevin Weng , Phoebe Lin , Catherine Yeo

Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Computation and Language · Computer Science 2026-01-14 Francesco Dettori , Matteo Forasassi , Lorenzo Veronese , Livia Lestingi , Vincenzo Scotti , Matteo Giovanni Rossi

During online chats, body-language and vocal characteristics are not part of the communication mechanism making it challenging to facilitate an accurate interpretation of feelings, emotions, and attitudes. The use of emojis to express…

Human-Computer Interaction · Computer Science 2021-07-20 Moeen Mostafavi , Michael D. Porter

Socially interactive agents are gaining prominence in domains like healthcare, education, and service contexts, particularly virtual agents due to their inherent scalability. To facilitate authentic interactions, these systems require…

Human-Computer Interaction · Computer Science 2025-01-22 Oliver Chojnowski , Alexander Eberhard , Michael Schiffmann , Ana Müller , Anja Richert

In an era of human-computer interaction with increasingly agentic AI systems capable of connecting with users conversationally, speech is an important modality for commanding agents. By recognizing and using speech emotions (i.e., how a…

Human-Computer Interaction · Computer Science 2025-04-14 Ilhan Aslan , Timothy Merritt , Stine S. Johansen , Niels van Berkel

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Towards human-like dialogue systems, current emotional dialogue approaches jointly model emotion and semantics with a unified neural network. This strategy tends to generate safe responses due to the mutual restriction between emotion and…

Computation and Language · Computer Science 2024-10-02 Yushan Qian , Bo Wang , Shangzhao Ma , Wu Bin , Shuo Zhang , Dongming Zhao , Kun Huang , Yuexian Hou

This paper focuses on enhancing human-agent communication by integrating spatial context into virtual agents' non-verbal behaviors, specifically gestures. Recent advances in co-speech gesture generation have primarily utilized data-driven…

Human-Computer Interaction · Computer Science 2024-08-09 Anna Deichler , Simon Alexanderson , Jonas Beskow

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse