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This survey paper examines the recent advancements in AI agent implementations, with a focus on their ability to achieve complex goals that require enhanced reasoning, planning, and tool execution capabilities. The primary objectives of…
The Contract Net Protocol (1980) introduced coordination through contracts in multi-agent systems. Modern agent protocols standardize connectivity and interoperability; yet, none provide formal, resource governance-normative mechanisms to…
Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains:…
Conversational agents are increasingly integrated into the most private and intimate aspects of users' lives, from discussions of mental health to financial decisions. As a result, these systems have access to reams of sensitive user data.…
Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…
Coral Protocol is an open and decentralized collaboration infrastructure that enables communication, coordination, trust and payments for The Internet of Agents. It addresses the growing need for interoperability in a world where…
From social networks to traffic routing, artificial learning agents are playing a central role in modern institutions. We must therefore understand how to leverage these systems to foster outcomes and behaviors that align with our own…
Collaborative decision making in multi-agent systems typically requires a predefined communication protocol among agents. Usually, agent-level observations are locally processed and information is exchanged using the predefined protocol,…
Many businesses and consumers are extending the capabilities of voice-based services such as Amazon Alexa, Google Home, Microsoft Cortana, and Apple Siri to create custom voice experiences (also known as skills). As the number of these…
The rapid development and usage of large-scale AI models by mobile users will dominate the traffic load in future communication networks. The advent of AI technology also facilitates a decentralized AI ecosystem where small organizations or…
The ubiquity of smartphones has led to an increase in on demand healthcare being supplied. For example, people can share their illness-related experiences with others similar to themselves, and healthcare experts can offer advice for better…
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…
Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast,…
With advancements of next-generation programmable networks a traditional rule-based decision-making may not be able to adapt effectively to changing network and customer requirements and provide optimal customer experience. Customer…
Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies…
The fast development of Artificial Intelligence (AI) agents provides a promising way for the realization of intelligent and customized wireless networks. In this paper, we propose a Wireless Multi-Agent System (WMAS), which can provide…
In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent…
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is often time-consuming, as the problem space changes if new products…
Cloud computing allows subscription based access to computing. It also allows storage services over Internet. Automated Negotiation is becoming an emerging, and important area in the field of Multi Agent Systems in ECommerce. Multi Agent…
Agentic artificial intelligence (AI) is an AI paradigm that can perceive the environment, reason over observations, and execute actions to achieve specific goals. Task-oriented communication supports agentic AI by transmitting only the…