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As the autonomy and capabilities of robotic systems increase, they are expected to play the role of teammates rather than tools and interact with human collaborators in a more realistic manner, creating a more human-like relationship. Given…

Robotics · Computer Science 2020-11-11 Zahra Rezaei Khavas , Reza Ahmadzadeh , Paul Robinette

Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether…

Computers and Society · Computer Science 2024-07-30 Julian De Freitas , Ahmet K Uguralp , Zeliha O Uguralp , Puntoni Stefano

We conducted an International AI Negotiation Competition in which participants designed and refined prompts for AI negotiation agents. We then facilitated over 180,000 negotiations between these agents across multiple scenarios with diverse…

Artificial Intelligence · Computer Science 2026-01-15 Michelle Vaccaro , Michael Caosun , Harang Ju , Sinan Aral , Jared R. Curhan

Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall…

Human-Computer Interaction · Computer Science 2025-04-22 Janet Rafner , Ryan Q. Guloy , Eden W. Wen , Catherine M. Chiodo , Jacob Sherson

Artificial Intelligence (AI) systems have historically been used as tools that execute narrowly defined tasks. Yet recent advances in AI have unlocked possibilities for a new class of models that genuinely collaborate with humans in complex…

Artificial Intelligence · Computer Science 2025-05-23 Kerem Oktar , Katherine M. Collins , Jose Hernandez-Orallo , Diane Coyle , Stephen Cave , Adrian Weller , Ilia Sucholutsky

As anthropomorphic agents (AI and robots) are increasingly used in society, empathy and trust between people and agents are becoming increasingly important. A better understanding of agents by people will help to improve the problems caused…

Human-Computer Interaction · Computer Science 2025-04-22 Takahiro Tsumura , Seiji Yamada

The paper asserts that emulating empathy in human-robot interaction is a key component to achieve satisfying social, trustworthy, and ethical robot interaction with older people. Following comments from older adult study participants, the…

Human-Computer Interaction · Computer Science 2025-10-03 Isabel Pedersen , Andrea Slane

AI-powered companion chatbots (AICCs) such as Replika are increasingly popular, offering empathetic interactions, yet their psychosocial impacts remain unclear. We examined how engaging with AICCs shaped wellbeing and how users perceived…

Human-Computer Interaction · Computer Science 2026-02-03 Yunhao Yuan , Jiaxun Zhang , Talayeh Aledavood , Renwen Zhang , Koustuv Saha

People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…

Human-Computer Interaction · Computer Science 2026-01-26 Riccardo Volpato , Simone Stumpf , Lisa DeBruine

Traditional text-based human-AI interactions often adhere to a strict turn-taking approach. In this research, we propose a novel approach that incorporates overlapping messages, mirroring natural human conversations. Through a formative…

Human-Computer Interaction · Computer Science 2025-01-31 JiWoo Kim , Minsuk Chang , JinYeong Bak

Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative,…

Artificial Intelligence · Computer Science 2023-04-04 Baihan Lin , Djallel Bouneffouf , Guillermo Cecchi , Kush R. Varshney

Communication in both human-human and human-robot interac-tion (HRI) contexts consists of verbal (speech-based) and non-verbal(facial expressions, eye gaze, gesture, body pose, etc.) components.The verbal component contains semantic and…

Robotics · Computer Science 2021-03-05 Micol Spitale , Maja J Matarić

Human-AI co-creativity involves humans and AI collaborating on a shared creative product as partners. In a creative collaboration, communication is an essential component among collaborators. In many existing co-creative systems users can…

Human-Computer Interaction · Computer Science 2022-06-07 Jeba Rezwana , Mary Lou Maher

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Participatory AI, in which impacted community members and other stakeholders are involved in the design and development of AI systems, holds promise as a way to ensure AI is developed to meet their needs and reflect their values. However,…

Computers and Society · Computer Science 2025-08-29 Eugene Kim , Vaibhav Balloli , Berelian Karimian , Elizabeth Bondi-Kelly , Benjamin Fish

The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands…

Artificial Intelligence · Computer Science 2020-10-06 Jan Deriu , Don Tuggener , Pius von Däniken , Jon Ander Campos , Alvaro Rodrigo , Thiziri Belkacem , Aitor Soroa , Eneko Agirre , Mark Cieliebak

Given AI systems like ChatGPT can generate content that is indistinguishable from human-made work, the responsible use of this technology is a growing concern. Although understanding the benefits and harms of using AI systems requires more…

Computers and Society · Computer Science 2023-05-10 Jan Philip Wahle , Terry Ruas , Saif M. Mohammad , Norman Meuschke , Bela Gipp

As artificial intelligence (AI) becomes integral to economy and society, communication gaps between developers, users, and stakeholders hinder trust and informed decision-making. High-level AI labels, inspired by frameworks like EU energy…

Artificial Intelligence · Computer Science 2025-01-22 Raphael Fischer , Magdalena Wischnewski , Alexander van der Staay , Katharina Poitz , Christian Janiesch , Thomas Liebig

As AI systems enter into a growing number of societal domains, these systems increasingly shape and are shaped by user preferences, opinions, and behaviors. However, the design of AI systems rarely accounts for how AI and users shape one…

Machine Learning · Computer Science 2024-04-19 Sarah Dean , Evan Dong , Meena Jagadeesan , Liu Leqi

There has been significant recent interest in developing AI agents capable of effectively interacting and teaming with humans. While each of these works try to tackle a problem quite central to the problem of human-AI interaction, they tend…

Artificial Intelligence · Computer Science 2022-02-22 Zahra Zahedi , Sarath Sreedharan , Subbarao Kambhampati