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While computer systems that allow users to interact through conversational natural language (i.e., chatbots) have existed for many years, varying types of applications advertising AI companionship (e.g., Character AI, Replika) have…

Computers and Society · Computer Science 2026-03-17 Natalie Grace Brigham , Lucy Qin , Tadayoshi Kohno

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Conversation with chatbots based on Large Language Models (LLMs) such as ChatGPT has become one of the major forms of interaction with Artificial Intelligence (AI) in everyday life. What makes this interaction so convenient is that…

Human-Computer Interaction · Computer Science 2026-03-18 Sarah Diefenbach , Daniel Ullrich

Conversational agents are increasingly expected to adapt across contexts and evolve their personalities through interactions, yet most remain static once configured. We present an exploratory study of how user expectations form and evolve…

Appropriate Trust in Artificial Intelligence (AI) systems has rapidly become an important area of focus for both researchers and practitioners. Various approaches have been used to achieve it, such as confidence scores, explanations,…

Human-Computer Interaction · Computer Science 2023-11-14 Siddharth Mehrotra , Chadha Degachi , Oleksandra Vereschak , Catholijn M. Jonker , Myrthe L. Tielman

Beyond mere formality, small talk plays a pivotal role in social dynamics, serving as a verbal handshake for building rapport and understanding. For conversational AI and social robots, the ability to engage in small talk enhances their…

Robotics · Computer Science 2024-12-25 Rebecca Ramnauth , Dražen Brščić , Brian Scassellati

This study explores how college students interact with generative AI (ChatGPT-4) during educational quizzes, focusing on reliance and predictors of AI adoption. Conducted at the early stages of ChatGPT implementation, when students had…

As the wide adoption of intelligent chatbot in human daily life, user demands for such systems evolve from basic task-solving conversations to more casual and friend-like communication. To meet the user needs and build emotional bond with…

Computation and Language · Computer Science 2020-01-06 Danning Zheng , Ruihua Song , Tianran Hu , Hao Fu , Jin Zhou

Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…

Computation and Language · Computer Science 2025-04-04 Joseph Heffner , Chongyu Qin , Martin Chadwick , Chris Knutsen , Christopher Summerfield , Zeb Kurth-Nelson , Robb B. Rutledge

The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…

Computers and Society · Computer Science 2020-12-14 Elisa Bertino , Finale Doshi-Velez , Maria Gini , Daniel Lopresti , David Parkes

The rapid advancement of chat-based language models has led to remarkable progress in complex task-solving. However, their success heavily relies on human input to guide the conversation, which can be challenging and time-consuming. This…

Artificial Intelligence · Computer Science 2023-11-03 Guohao Li , Hasan Abed Al Kader Hammoud , Hani Itani , Dmitrii Khizbullin , Bernard Ghanem

As robotic products become more integrated into daily life, there is a greater need to understand authentic and real-world human-robot interactions to inform product design. Across many domestic, educational, and public settings, robots…

Robotics · Computer Science 2024-01-29 Bengisu Cagiltay , Bilge Mutlu

This work asks whether a human interacting with a generative AI system can merge into a single individual through iterative, information-driven interactions. We model the interactions between a human, a generative AI system, and the human's…

Computer Science and Game Theory · Computer Science 2025-08-18 Jiejun Hu-Bolz , James Stovold

Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in…

Computation and Language · Computer Science 2026-04-06 Jiawen Deng , Wentao Zhang , Ziyun Jiao , Fuji Ren

Generative AI (GenAI) has rapidly entered education, yet its user experience is often explained through adoption-oriented constructs such as usefulness, ease of use, and engagement. We argue that these constructs are no longer sufficient…

Computers and Society · Computer Science 2026-03-26 Xiaoming Zhai

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…

Computation and Language · Computer Science 2021-04-26 Hsuan Su , Jiun-Hao Jhan , Fan-yun Sun , Saurav Sahay , Hung-yi Lee

Can AI and humans genuinely communicate? In this article, after giving some background and motivating my proposal (sections 1 to 3), I explore a way to answer this question that I call the "mental-behavioral methodology" (sections 4 and 5).…

Human-Computer Interaction · Computer Science 2025-02-24 Constant Bonard

While existing studies have recognised explicit biases in generative models, including occupational gender biases, the nuances of gender stereotypes and expectations of relationships between users and AI companions remain underexplored. In…

Artificial Intelligence · Computer Science 2025-02-28 Clare Grogan , Jackie Kay , María Pérez-Ortiz

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu