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Effective human-AI teaming heavily depends on swift trust, particularly in high-stakes scenarios such as emergency response, where timely and accurate decision-making is critical. In these time-sensitive and cognitively demanding settings,…

Artificial Intelligence · Computer Science 2025-07-30 Nishani Fernando , Bahareh Nakisa , Adnan Ahmad , Mohammad Naim Rastgoo

Emotion recognition from human speech is a critical enabler for socially aware conversational AI. However, while most prior work frames emotion recognition as a categorical classification problem, real-world affective states are often…

Sound · Computer Science 2026-02-05 Hong Jia , Weibin Li , Jingyao Wu , Xiaofeng Yu , Yan Gao , Jintao Cheng , Xiaoyu Tang , Feng Xia , Ting Dang

Emotional support is a core capability in human-AI interaction, with applications including psychological counseling, role play, and companionship. However, existing evaluations of large language models (LLMs) often rely on short, static…

Computation and Language · Computer Science 2025-11-13 Zhouxing Tan , Ruochong Xiong , Yulong Wan , Jinlong Ma , Hanlin Xue , Qichun Deng , Haifeng Jing , Zhengtong Zhang , Depei Liu , Shiyuan Luo , Junfei Liu

Fine-tuning large language models (LLMs) to align with user preferences is challenging due to the high cost of quality human annotations in Reinforcement Learning from Human Feedback (RLHF) and the generalizability limitations of AI…

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

With generative AI advancing, empathy in human-AI interaction is essential. While prior work focuses on emotional reflection, emotional exploration, key to deeper engagement, remains overlooked. Existing LLMs rely on text which captures…

Audio and Speech Processing · Electrical Eng. & Systems 2026-02-12 Jing-Han Chen , Bo-Hao Su , Ya-Tse Wu , Chi-Chun Lee

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu

Advancements in Natural Language Processing (NLP), have led to the emergence of Large Language Models (LLMs) such as GPT, Llama, Claude, and Gemini, which excel across a range of tasks but require extensive fine-tuning to align their…

Computation and Language · Computer Science 2025-04-01 Angela Lopez-Cardona , Carlos Segura , Alexandros Karatzoglou , Sergi Abadal , Ioannis Arapakis

In recent years, Large Language Models (LLMs) have become increasingly more powerful in their ability to complete complex tasks. One such task in which LLMs are often employed is scoring, i.e., assigning a numerical value from a certain…

Computation and Language · Computer Science 2024-12-31 Henry J. Xie , Jinghan Zhang , Xinhao Zhang , Kunpeng Liu

Emotion recognition from electroencephalography (EEG) signals remains challenging due to high inter-subject variability, limited labeled data, and the lack of interpretable reasoning in existing approaches. While recent multimodal large…

Machine Learning · Computer Science 2026-01-14 Fei Ma , Han Lin , Yifan Xie , Hongwei Ren , Xiaoyu Shen , Wenbo Ding , Qi Tian

Multimodal emotion understanding requires effective integration of text, audio, and visual modalities for both discrete emotion recognition and continuous sentiment analysis. We present EGMF, a unified framework combining expert-guided…

Computation and Language · Computer Science 2026-01-13 Jiaqi Qiao , Xiujuan Xu , Xinran Li , Yu Liu

Generative Large Language Models (LLMs) hold significant promise in healthcare, demonstrating capabilities such as passing medical licensing exams and providing clinical knowledge. However, their current use as information retrieval tools…

Emotion understanding is a core capability for LLMs to interact effectively with humans, yet existing evaluation paradigms rely on discrete emotion label prediction and fail to capture the cognitive processes underlying emotion generation.…

Artificial Intelligence · Computer Science 2026-05-19 Zhaoyue Sun , Hainiu Xu , Andero Uusberg , James J. Gross , Petr Slovak , Yulan He

Supervised Fine-Tuning (SFT) is the standard paradigm for domain adaptation, yet it frequently incurs the cost of catastrophic forgetting. In sharp contrast, on-policy Reinforcement Learning (RL) effectively preserves general capabilities.…

Machine Learning · Computer Science 2026-01-06 Muxi Diao , Lele Yang , Wuxuan Gong , Yutong Zhang , Zhonghao Yan , Yufei Han , Kongming Liang , Weiran Xu , Zhanyu Ma

Human annotation is central to NLP evaluation, yet subjective tasks often exhibit substantial variability across annotators. While large language models (LLMs) can provide structured reasoning to support annotation, their influence on human…

Computation and Language · Computer Science 2026-04-17 Smitha Muthya Sudheendra , Jaideep Srivastava

The 2022 World Mental Health Report calls for global mental health care reform, amid rising prevalence of issues like anxiety and depression that affect nearly one billion people worldwide. Traditional in-person therapy fails to meet this…

Computers and Society · Computer Science 2025-10-21 Xun Wei , Pukai Zhou , Zeyu Wang

With large language models (LLMs) becoming increasingly prevalent in daily life, so too has the tendency to attribute to them human-like minds and emotions, or anthropomorphize them. Here, we investigate dimensions people use to…

Effective patient-provider communication is crucial in clinical care, directly impacting patient outcomes and quality of life. Traditional evaluation methods, such as human ratings, patient feedback, and provider self-assessments, are often…

Computation and Language · Computer Science 2024-09-25 Zhiyuan Wang , Fangxu Yuan , Virginia LeBaron , Tabor Flickinger , Laura E. Barnes

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Computation and Language · Computer Science 2022-05-26 Damilola Omitaomu , Shabnam Tafreshi , Tingting Liu , Sven Buechel , Chris Callison-Burch , Johannes Eichstaedt , Lyle Ungar , João Sedoc

This study investigates uncertainty quantification in large language models (LLMs) for medical applications, emphasizing both technical innovations and philosophical implications. As LLMs become integral to clinical decision-making,…

Artificial Intelligence · Computer Science 2025-04-08 Zahra Atf , Seyed Amir Ahmad Safavi-Naini , Peter R. Lewis , Aref Mahjoubfar , Nariman Naderi , Thomas R. Savage , Ali Soroush