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Explainable AI (XAI) can greatly enhance user trust and satisfaction in AI-assisted decision-making processes. Recent findings suggest that a single explainer may not meet the diverse needs of multiple users in an AI system; indeed, even…

While a vast collection of explainable AI (XAI) algorithms have been developed in recent years, they are often criticized for significant gaps with how humans produce and consume explanations. As a result, current XAI techniques are often…

Artificial Intelligence · Computer Science 2023-08-08 Vivian Lai , Yiming Zhang , Chacha Chen , Q. Vera Liao , Chenhao Tan

Explainable machine learning and artificial intelligence models have been used to justify a model's decision-making process. This added transparency aims to help improve user performance and understanding of the underlying model. However,…

Human-Computer Interaction · Computer Science 2020-05-06 Mahsan Nourani , Chiradeep Roy , Tahrima Rahman , Eric D. Ragan , Nicholas Ruozzi , Vibhav Gogate

The lack of explainability of a decision from an Artificial Intelligence (AI) based "black box" system/model, despite its superiority in many real-world applications, is a key stumbling block for adopting AI in many high stakes applications…

Artificial Intelligence · Computer Science 2021-01-26 Sheikh Rabiul Islam , William Eberle , Sheikh Khaled Ghafoor , Mohiuddin Ahmed

There has recently been a surge of work in explanatory artificial intelligence (XAI). This research area tackles the important problem that complex machines and algorithms often cannot provide insights into their behavior and thought…

Artificial Intelligence · Computer Science 2019-02-05 Leilani H. Gilpin , David Bau , Ben Z. Yuan , Ayesha Bajwa , Michael Specter , Lalana Kagal

Explainable artificial intelligence (XAI) is motivated by the problem of making AI predictions understandable, transparent, and responsible, as AI becomes increasingly impactful in society and high-stakes domains. The evaluation and…

Artificial Intelligence · Computer Science 2025-06-02 Weina Jin , Xiaoxiao Li , Ghassan Hamarneh

Explainable artificial intelligence (XAI) enables data-driven understanding of factor associations with response variables, yet communicating XAI outputs to laypersons remains challenging, hindering trust in AI-based predictions. Large…

Artificial Intelligence · Computer Science 2026-03-13 Tomoaki Yamaguchi , Yutong Zhou , Masahiro Ryo , Keisuke Katsura

Advances in AI technologies have resulted in superior levels of AI-based model performance. However, this has also led to a greater degree of model complexity, resulting in 'black box' models. In response to the AI black box problem, the…

Human-Computer Interaction · Computer Science 2022-10-25 Julie Gerlings , Millie Søndergaard Jensen , Arisa Shollo

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on…

Human-Computer Interaction · Computer Science 2022-06-02 Max Schemmer , Patrick Hemmer , Maximilian Nitsche , Niklas Kühl , Michael Vössing

The increasing complexity of AI systems has led to the growth of the field of Explainable Artificial Intelligence (XAI), which aims to provide explanations and justifications for the outputs of AI algorithms. While there is considerable…

Artificial Intelligence · Computer Science 2024-06-21 Maryam Hashemi , Ali Darejeh , Francisco Cruz

As artificial intelligence (AI) systems become increasingly complex and ubiquitous, these systems will be responsible for making decisions that directly affect individuals and society as a whole. Such decisions will need to be justified due…

Artificial Intelligence · Computer Science 2018-12-21 Prashan Madumal , Ronal Singh , Joshua Newn , Frank Vetere

Explainable Artificial Intelligence (XAI) plays a critical role in fostering user trust and understanding in AI-driven systems. However, the design of effective XAI interfaces presents significant challenges, particularly for UX…

Human-Computer Interaction · Computer Science 2025-06-23 Mohammad Naiseh , Huseyin Dogan , Stephen Giff , Nan Jiang

As robots and digital assistants are deployed in the real world, these agents must be able to communicate their decision-making criteria to build trust, improve human-robot teaming, and enable collaboration. While the field of explainable…

Human-Computer Interaction · Computer Science 2025-04-22 Andrew Silva , Pradyumna Tambwekar , Mariah Schrum , Matthew Gombolay

As machine learning and algorithmic decision making systems are increasingly being leveraged in high-stakes human-in-the-loop settings, there is a pressing need to understand the rationale of their predictions. Researchers have responded to…

Machine Learning · Computer Science 2020-12-07 Jonathan Dinu , Jeffrey Bigham , J. Zico Kolter

Explainable AI (XAI) helps users interpret model behavior and identify potential faults. Agentic XAI systems use Large Language Models (LLMs) to make explanations more accessible through natural-language interaction, but they can also…

Artificial Intelligence · Computer Science 2026-05-28 Jaechang Kim , Sunung Mun , Seungjoon Lee , Jaewoong Cho , Jungseul Ok

It has been long debated that eXplainable AI (XAI) is an important topic, but it lacks rigorous definition and fair metrics. In this paper, we briefly summarize the status quo of the metrics, along with an exhaustive experimental study…

Artificial Intelligence · Computer Science 2021-01-01 Xiao-Hui Li , Yuhan Shi , Haoyang Li , Wei Bai , Yuanwei Song , Caleb Chen Cao , Lei Chen

EXplainable Artificial Intelligence (XAI) is a vibrant research topic in the artificial intelligence community, with growing interest across methods and domains. Much has been written about the subject, yet XAI still lacks shared…

Artificial Intelligence · Computer Science 2023-06-16 Matteo Rizzo , Alberto Veneri , Andrea Albarelli , Claudio Lucchese , Marco Nobile , Cristina Conati

Counterfactual explanations are a widely used approach in Explainable AI, offering actionable insights into decision-making by illustrating how small changes to input data can lead to different outcomes. Despite their importance, evaluating…

Human-Computer Interaction · Computer Science 2025-04-22 Marharyta Domnich , Rasmus Moorits Veski , Julius Välja , Kadi Tulver , Raul Vicente

Many explainable AI (XAI) techniques strive for interpretability by providing concise salient information, such as sparse linear factors. However, users either only see inaccurate global explanations, or highly-varying local explanations.…

Human-Computer Interaction · Computer Science 2024-04-11 Jessica Y. Bo , Pan Hao , Brian Y. Lim

Explainable Artificial Intelligence (XAI)has received a great deal of attention recently. Explainability is being presented as a remedy for the distrust of complex and opaque models. Model agnostic methods such as LIME, SHAP, or Break Down…

Machine Learning · Computer Science 2020-05-11 Alicja Gosiewska , Przemyslaw Biecek